BA sent us an itinerary that included a award AB flight from Tel Aviv to JFK with a 4:00 am departure time. Turns out there was no such flight so early as per AB and it departed at around the usual 8:00 a.m. Passenger had to lose a good night's sleep trying to arrive around 2:00 a.m. in Tel Aviv.
I sent a complaint via e-mail to BA customer relations in October 2013 and they are "still investigating"
Do I have a claim?
Does anybody have any e-mail address of a top executive that I can forward my complaint to and get a quicker resolution? or any other contacts? ideas?