Need some help.
Back on Feb 16th I had persuaded Hyatt GP to enroll me in Diamond trial. confirmed in email. shortly thereafter I applied for a CC. I notice now 2 things: 1) it never stated Diamond trial on my online account ( I figured because it was only a trial...) 2) I never received suite upgrades in my account, which i understand even trials get.
I just last week did my spending on the card, and this morning got the 2 free nights posted to my rewards online. however the are not for a suite.
What could I do? even if I get them to enroll me now in Diamond, I dont see how I can convince them to change my free nights to a suite... the only advantage would be that I'll bea diamond during my stay in mid July, but not sure if they'll give me free kosher breakfast where I plan on going (Hyatt Carmel Highlands).
Please Help - How to get a suite?