It's funny cuz when I asked her if she could convert my ultimate rewards freedom into the 10*10 freedom, she actually put me on hold for a while and then told me the system wouldn't let her do so.
I also tried sending messages online, but each time was told that the question had been forwarded to the Chase Internet Service area and I haven't heard any responses from them. When I called them, I had been transferred to several different departments before finally getting to talk to someone. It seems like this Chase Exclusives thing is confusing to many reps as well.