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CLICK HERE to see the full T&C for the extended warranty on your specific Amex card. There are over 50 cards listed, not sure how many variations of of the T&C there are.
For Centurion® Members, please see americanexpress.com/CenturionEWTerms. For Business Centurion® Members, please see americanexpress.com/BusinessCenturionEWTerms
« Last edited by WAM on November 26, 2015, 09:24:19 PM »

Author Topic: Amex Extended Warranty  (Read 248405 times)

Offline Mplace

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Re: AMEX Purchase & Return Protection / Extended Warranty
« Reply #620 on: August 21, 2015, 05:06:15 PM »
Unfortunately, it is common for police to be reluctant to file reports. This can be due to laziness, or it can come from their bosses who prefer to make it appear that their community is safer because fewer crimes have been reported.
will that make issues for my claim?
(i still didn't hear back from them)
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Offline Chdayshc

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Re: AMEX Purchase & Return Protection / Extended Warranty
« Reply #621 on: August 23, 2015, 08:27:00 PM »
Anyone have any luck getting a hotel stay refunded? Really bad experience

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Re: AMEX Purchase & Return Protection / Extended Warranty
« Reply #622 on: August 28, 2015, 04:24:42 AM »
In a instance where one is trying to return more than the limit,
Will they request the item back?
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Offline noturbizniss

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Re: AMEX Purchase & Return Protection / Extended Warranty
« Reply #623 on: August 28, 2015, 07:48:15 AM »
In a instance where one is trying to return more than the limit,
Will they request the item back?
No more than other items...
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Offline pixi

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Re: AMEX Purchase & Return Protection / Extended Warranty
« Reply #624 on: August 28, 2015, 09:38:45 AM »
What's the max amount amex purchase protection will cover?
Will they ask me to return the item?
Does it covers even the item never had a warranty?
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Offline noturbizniss

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Re: AMEX Purchase & Return Protection / Extended Warranty
« Reply #625 on: August 28, 2015, 09:42:07 AM »
What's the max amount amex purchase protection will cover?
Did you try to read the T&C? It's very clearly spelled out
Will they ask me to return the item?
What's the claim for? Broken or stolen? For broken they may ask for a repair estimate first
Does it covers even the item never had a warranty?
Purchase protection has nothing to do with warranty
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Offline Mplace

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Re: AMEX Purchase & Return Protection / Extended Warranty
« Reply #626 on: September 04, 2015, 02:34:07 AM »
Would  Purchase Protection be valid if I buy from eBay, paying with PayPal?
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Offline Zalc

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Re: AMEX Purchase & Return Protection / Extended Warranty
« Reply #627 on: September 04, 2015, 02:52:28 AM »
Would  Purchase Protection be valid if I buy from eBay, paying with PayPal?
I asked once when purchasing about 3 months ago, and was assured that the purchase gets full coverage so long as the amex card is used for the full purchase about.

So make sure PayPal doesn't add from your PayPal balance.

Offline Mplace

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Re: AMEX Purchase & Return Protection / Extended Warranty
« Reply #628 on: September 04, 2015, 02:54:07 AM »
I asked once when purchasing about 3 months ago, and was assured that the purchase gets full coverage so long as the amex card is used for the full purchase about.

So make sure PayPal doesn't add from your PayPal balance.
thanks
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Offline whYME

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Re: AMEX Purchase & Return Protection / Extended Warranty
« Reply #629 on: September 04, 2015, 02:28:30 PM »
What happens if I file for a chargeback on something (a laptop) that I already filed for purchase protection? (I don't know yet what's gonna come of the PP claim)

Offline rileywiles23

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Re: AMEX Purchase & Return Protection / Extended Warranty
« Reply #630 on: September 06, 2015, 02:38:45 AM »

What happens if I file for a chargeback on something (a laptop) that I already filed for purchase protection? (I don't know yet what's gonna come of the PP claim)
I just did that, I can report back when I see what happens.
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Re: AMEX Purchase & Return Protection / Extended Warranty
« Reply #631 on: September 07, 2015, 12:46:35 PM »
when you do a return claim and you get refunded does amex take the money back from the store?
« Last Edit: September 07, 2015, 12:56:29 PM by samtam »

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Re: AMEX Purchase & Return Protection / Extended Warranty
« Reply #632 on: September 07, 2015, 02:42:21 PM »
Does return protection cover mattresses with the SPG?
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Re: AMEX Purchase & Return Protection / Extended Warranty
« Reply #633 on: September 07, 2015, 08:26:34 PM »
when you do a return claim and you get refunded does amex take the money back from the store?
No.

Offline noturbizniss

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Re: AMEX Purchase & Return Protection / Extended Warranty
« Reply #634 on: September 07, 2015, 11:09:20 PM »
Does return protection cover mattresses with the SPG?
T&C are pretty clear, it should be covered..if its new and unused, which is kind of hard to have on a mattress
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Re: AMEX Purchase & Return Protection / Extended Warranty
« Reply #635 on: September 08, 2015, 03:44:55 PM »
Why would they sometimes request a receipt and sometimes not?
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Re: AMEX Purchase & Return Protection / Extended Warranty
« Reply #636 on: September 09, 2015, 12:40:32 PM »
Why would they sometimes request a receipt and sometimes not?
Depends on the cost. more expensive they usually request a receipt. 
I just made a purchase protection claim for $85 that i spent on phone upgrade, and back camera lens broke. It was approved overnight, not receipt necessary.
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Re: AMEX Purchase & Return Protection / Extended Warranty
« Reply #637 on: September 09, 2015, 01:07:01 PM »
Does Amex ever contact the store if I file any type of these claims?

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Re: AMEX Purchase & Return Protection / Extended Warranty
« Reply #638 on: September 09, 2015, 02:34:21 PM »
Does Amex ever contact the store if I file any type of these claims?
Only reason they might is to verify return policy. Otherwise why would they, and why should you or the store care? Doesn't cost the store anything. It's not like a dispute which does.
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Re: AMEX Purchase & Return Protection / Extended Warranty
« Reply #639 on: September 09, 2015, 04:17:03 PM »
When buying a new product from eBay (Bose Headphones to be specific), do I have anything out using an Amex or return/warranty isn't covered with eBay?