LY LAX -TLV - LAX x 10 750k UR
Is it worth getting Matmid for all of them?
been on hold for 4 hours because they booked the baby as a lap child (their mistake) and now the prices jumped. keep you posted.
ETA - 6 hours on the phone. First they were saying that the ticket wouldn't be bookable with points. Now they're saying that the flight is full, which is, of course, not true.
ETA #2 - 2 chidushim 1) El AL doesn't allow them to book a child under 1 in its own seat (I presume baloney). 2) they by mistake canceled a different kid on the reservation, and they can't reinstate until they do an investigation to make sure we didn't ask them to. Now we're filling out investigation reports.
They used to be decent, these DChase people. combination of them and LY is terrible.
ETA #3 - case opened. have 5 booked, and 4 being reinstated, and one kid left off. Investigation opened. total time on the call 6:54m. expect results in three days
ETA #4 - plot twist, all 5 tickets appear on the chase portal. lap child is still a lap child though.
ETA #5 - I just called back, because I realized that while they're investigating itinerary #2, #1 will become uncancellable, and then what? So I can bite the bullet and cancel #2 myself and rebook for a slightly higher rate, but alas, they don't let me. because I've already used my courtesy cancellation with them, when they cancelled a ticket - unasked! So back on the phone I go, but when I hit 30 minutes I'm going to hang up
