{Deal Over} AC ERROR FARES!

[EJB]

When will we know if they are being honored?

Saw somewhere that AC in some place (coc?) said within  24/72hr for mistake fares

[Dan]

Saw somewhere that AC in some place (coc?) said within  24/72hr for mistake fares

Link?

[Dan]

Saw somewhere that AC in some place (coc?) said within  24/72hr for mistake fares

Not so simple,
H. Erroneous fares
(1) Air Canada reserves the right to cancel reservations and/or tickets issued with an erroneously quoted fare.
(2) An erroneously quoted fare is one which carrier has, in good faith, mistakenly published and which is clearly erroneous. When compared to fares usually published in the relevant routing.
(3) Air Canada reserves the right to void the purchased ticket and refund the amount paid by the customer or, if customer agrees to forgo the refund, offer the customer the ticket at a published fare that should have been available at time of booking.
(4) Air Canada will use reasonable efforts to notify the customer:
a) Within 72 hours after the carrier becomes aware of the publishing of an erroneous. fare, that all or any portion of their ticketed itinerary has been cancelled; or
b) At least 24 hours prior to the customer’s scheduled departure from the point of origin issued on the ticket, that all or any portion of their ticketed itinerary has been cancelled, if the ticket was purchase

[aygart]

Not so simple,
H. Erroneous fares
(1) Air Canada reserves the right to cancel reservations and/or tickets issued with an erroneously quoted fare.
(2) An erroneously quoted fare is one which carrier has, in good faith, mistakenly published and which is clearly erroneous. When compared to fares usually published in the relevant routing.
(3) Air Canada reserves the right to void the purchased ticket and refund the amount paid by the customer or, if customer agrees to forgo the refund, offer the customer the ticket at a published fare that should have been available at time of booking.
(4) Air Canada will use reasonable efforts to notify the customer:
a) Within 72 hours after the carrier becomes aware of the publishing of an erroneous. fare, that all or any portion of their ticketed itinerary has been cancelled; or
b) At least 24 hours prior to the customer’s scheduled departure from the point of origin issued on the ticket, that all or any portion of their ticketed itinerary has been cancelled, if the ticket was purchase

d less than 72 hours before their scheduled departure from the point of origin.

FTFY (finished that for you)

[Aerial Dag]

Not so simple,
H. Erroneous fares
(1) Air Canada reserves the right to cancel reservations and/or tickets issued with an erroneously quoted fare.
(2) An erroneously quoted fare is one which carrier has, in good faith, mistakenly published and which is clearly erroneous. When compared to fares usually published in the relevant routing.
(3) Air Canada reserves the right to void the purchased ticket and refund the amount paid by the customer or, if customer agrees to forgo the refund, offer the customer the ticket at a published fare that should have been available at time of booking.
(4) Air Canada will use reasonable efforts to notify the customer:
a) Within 72 hours after the carrier becomes aware of the publishing of an erroneous. fare, that all or any portion of their ticketed itinerary has been cancelled; or
b) At least 24 hours prior to the customer’s scheduled departure from the point of origin issued on the ticket, that all or any portion of their ticketed itinerary has been cancelled, if the ticket was purchase

So if they cancel these fares at some point in the future but don't notify us after 72 hours from when the deal died then they are in violation of their own terms?

[EJB]

So if they cancel these fares at some point in the future but don't notify us after 72 hours from when the deal died then they are in violation of their own terms?

Imo no. If their efforts were still reasonable

[farmbochur]

do these error fares ever appear on amex or chase websites to make use of favorable UR or MR value

That's how I booked

[davidd75]

That's how I booked

wow that's great!

chase or amex?

so how many points were needed per person?

[davidd75]

Imo no. If their efforts were still reasonable

doesn't say that

it appears they must cancel within 72 hours of becoming aware of error

[mmgfarb]

wow that's great!

chase or amex?

so how many points were needed per person?

Presumably chase if it was a Y ticket.

[farmbochur]

Presumably chase if it was a Y ticket.

Amex. Was for a J ticket.

[mmgfarb]

Amex. Was for a J ticket.

[farmbochur]

Annoying thing is that my positioning flights from PIT - BOS and YYZ - PIT will negate the free bags

[EJB]

doesn't say that

it appears they must cancel within 72 hours of becoming aware of error

Read it again. It says they will make an effort. Not that if they don't cancel within 72 the purchase cannot be cancelled in the future. I expect since this was very high profile it'll be addressed soon, as DOT would require them to cover non refundable travel expenses. 

[Aerial Dag]

Read it again. It says they will make an effort. Not that if they don't cancel within 72 the purchase cannot be cancelled in the future. I expect since this was very high profile it'll be addressed soon, as DOT would require them to cover non refundable travel expenses.

IMO the reasonable effort refers to their method of notifying the customer. ie they will use email or phone but if their message goes to spam or your service stinks and they cannot reach you by phone, they've done a reasonable effort to notify the customer.

[aygart]

They should need to be able to explain what the reasonable effort is if they are past the 72 hours.

[ExGingi]

IMO the reasonable effort refers to their method of notifying the customer. ie they will use email or phone but if their message goes to spam or your service stinks and they cannot reach you by phone, they've done a reasonable effort to notify the customer.

That seems accurate to me.

Can an argument be made that YQ is not subject to this, as it is not the fare, but rather a surcharge?

Not sure if we need to be arguing any of this, as we don't know if AC will try to void the tickets. Was there any official communication? After all, this made global news, was available on all platforms, and travel agents sold many tickets ex-TLV besides for whatever was generated by DDMS and other US based travel websites.

[Dan]

Anyone want to tweet @AirCanada and ask if they are honoring yesterday's tickets bought without YQ?

AKA
https://twitter.com/AirCanada/status/644962849182351361?ref_src=twsrc%5Etfw&ref_url=https%3A%2F%2Fwww.dansdeals.com%2Fairfare-deals%2Fair-canada-will-honor-todays-glitch-tickets%2F

[EJB]

Anyone want to tweet @AirCanada and ask if they are honoring yesterday's tickets bought without YQ?

AKA
https://twitter.com/AirCanada/status/644962849182351361?ref_src=twsrc%5Etfw&ref_url=https%3A%2F%2Fwww.dansdeals.com%2Fairfare-deals%2Fair-canada-will-honor-todays-glitch-tickets%2F

I volunteer you lol

[Work-for-ur-muny]

Anyone want to tweet @AirCanada and ask if they are honoring yesterday's tickets bought without YQ?

AKA
https://twitter.com/AirCanada/status/644962849182351361?ref_src=twsrc%5Etfw&ref_url=https%3A%2F%2Fwww.dansdeals.com%2Fairfare-deals%2Fair-canada-will-honor-todays-glitch-tickets%2F

@Dan Is your other twitter username @psorscher1?