My FIL was on kayak and got linked to kiwi.com
Got an email immediately that they would send confirmation later. A few hours later got confirmation email.
Following morning got email and phone call saying they made a mistake on his reservation and he needs to fax in his passport to complete.
Sounds extremely shady. How could they make a mistake-isn't the whole process automated? And why would they need his passport?
I’m having a very similar situation regarding passports: booked 3 round trip tickets and then went back online to book a one way for a fourth traveler (his return is going somewhere else) and it wouldn’t let me book him alone bc he’s a minor an had I known this fact I would have just booked one of the other travelers alone!
The biggest problem is the customer service people (all of them- I spoke to many) have absolutely no idea how to clearly explain what they want me to do!
Something to do with speaking with the other dept. to allow a link to our existing reservation etc. etc.
And now I got an email saying they need a copy of his passport- but I don’t know why bc we didnt even book anything yet..so I’m not sure what to do..
What’s the next best option?
Can I dispute the charge on my cc if it doesn’t work out?