AC has been very strict last couple months.
They’re completely crazy! A phone rep on Friday told me the issue was that the CC needs to be on the passenger’s name.
I rebooked with his CC and it got canceled as well. Just spent over an hour with a brick wall rep who claims the only thing I can do is go to an AC office to get myself verified.
I really need this ticket and would open another account and just forget about the points I transferred but will likely have the same issue.
If anyone has a contact or a way to resolve this, please let me know.