It's been 2 weeks and I still haven't heard anything from Flying Blue regarding the fraud hold on my account. Customer Service and WhatsApp support insist I cannot escalate in any way and I cannot speak to anyone in the fraud department. I see tons of comments on FT of people with the same situation. Many never hear from FB at all and their points just get lost. Unlike those cases on FT, my FB account has been open for several years and I flew AF back in August 2022 (though I did not credit the flights to FB). Plus I'm trying to book myself as a traveler - it's not a case of reselling a points booking for someone else.
Any suggestions on how to proceed? Capital One says they can't help me since points transfers can't be undone. Can I file a DOT claim against FB to get my 70K points back? Truth is, I would rather they complete the booking instead of refund my points because the flights are $1,500+ cash on Delta vs. 36K +tax with FB miles.