Recently I called to cancel my Platinum card and encountered something that I never had to deal with. When I called to cancel they were extremely obnoxious. in the past I have called to cancel they were sort of annoyed but always obliged to my requests without much issue. NOW, however, they were screaming at me saying things like "applying for credit cards is not like shopping at a boutique where you can just return the item... we see that you have opened and closed lots of cards with us in the past...."
Do these reps get bonus's/make commission when they retain customers? Otherwise why would they be so vicious?
BTW I HUCA'd a few times hoping to get a rep who wasn't so scary and stern sounding but they ALL were scolding me!
I guess it's because they saw that in the past few years I had opened/closed 6 AMEX cards. If I remove these accounts from online account management will they stop seeing the on their system? If not, how long does it take for these cards to drop from the system?
Can they look at my closed accounts and tell they're supervisors to ban me (or something) for churning?
Anyone else had this experience recently?
TIA