A friend of mine with his family 7ppl and a infant were supposed to be on a flight to FLL yesterday morning. They had their cars seats checked in but after long security lines and a 15min walk to the gate, the flight left without them (and taking their car seats)... They missed the flight by literally 1 minute.
They got rebooked for Friday but is it normal for a nonwhite male gate agent to see a party of 7, who are checked into a flight, and in the actual airport with carseats checked in to leave just like that. He was not friendly to them at all, didn't care. They were not called in the intercom either. Unfortunately they don't remember his name.
Anything they could do, they had to pay extra to get rebooked for Friday and used a venture one CC?