You know she's lying ? How about giving her the benefit of the doubt. She didn't smear the community. This story got way too big & with everyone calling for a comment she eventually had to respond. She didn't go running to the media. The people abusing her business are the ones smearing the community.
Yes, I know she is lying.
She is claiming her policy of store credit is because Jews return clothing in poor condition way past the return deadline.
I simply don't believe her. Why? Because her return policy clearly states that NO ONE (not even our beloved gentiles) gets a refund of any sort for used or late returns. So she is creating a new version the truth while smearing the community. If she said anything that could be remotely true I would back off.
ETA: I stated this fact about 10x in this thread and not one person has refuted it yet, instead always changing the conversation to some other point. Answer me why she's not a liar without changing the topic.