1st they responded
"I have received your inquiry about the new offer on Chase
Sapphire Preferred card.
The account is currently under review regarding the 50,000
first use offer. You should receive a response within one
business day.
Regretfully, we will be unable to match the 5,000 points
offer for adding an authorized user, as this offer is only
available for applications made on or after 11/18/2013."
Then
"Thank you for contacting us about adding an Authorized
User to your account. We'll be pleased to assist you with
this request.
You are a valuable Chase Sapphire customer for us and we
will be pleased to apply the 5,000 bonus points offer
after adding the first authorized user to your account.
Please respond with the name of the person you would like
to add on the account as Authorized user and we will be
happy to apply the 5000 points to the account.
Once we hear from you, we'll process the information and
you should receive a new card at your mailing address
within five business days."