Perhaps at a branch?
If for some reason your previous Sapphire card has not been purged from the system despite the fact that it has been two days, seven days or thirty days, going to the branch will not help. They have a pull down menu on their credit card application page which lists your eligible credit card possibilities. Sapphire will not appear until it is purged.
If you keep trying online until it does not deny you automatically, then you will know that the old one has purged. If you apply then at the branch you will be denied for a second application and lending told me that they will not allow you to cancel the first and then reapply at the branch. Please CMIIW or you find out anything different. This was a summary of many different phone calls on this matter.