Made a RT ticket NYC-YUL for 2 people (18,000 Avios), 2 hours before the departure 1 of the passengers decided not to take the flight, so just one passenger completed the trip, I called in BA to see if I can get back something for the guy that missed his trip, first the rep told me that they can't give me back the miles, so I asked her nicely if she can ask a manager if its possible to credit me this time.... She comes back that she will put back 18,000 points!!!! no questions asked... I said thank you log in to my account 18,000 points are there!!