Purchased a brand new unlocked Motorola smartphone for $300 on eBay from a seller with a large eBay store using my Amex EveryDay card. After one month of ownership, I shattered the screen like a noob. Seller stated in their eBay listing that they only accept returns within 14 days of purchase. USA manufacturer's warranty is still valid until May 2016 but it does not cover accidental damage. However, manufacturer has a replacement program which allows me to swap it for a refurbished version of the same phone for $175.
I filed a Purchase Protection claim with Amex but did not give details on the seller's return policy, warranty, or the $175 replacement cost. Anyone file a Purchase Protection claim on a new Motorola smartphone recently? How long did the process take, did you get a full refund, and did you have to send the item back?