I was in a sprint store yesterday to service a phone and asked about using an upgrade (Im eligible) , he said they cant do that anymore since they only offer Sprint Framily plans in the store and can only offer phones through the "Sprint Easy Pay" which works with the Framily plan.
I told him I just saw online the option was still there, he said stores cant offer it anymore and eventually only Framily plans will be available even online, so there wont be an option anymore to get a subsidized upgrade. He thinks this will totally switch over within the next few months.
Doed anyone have any more info about this, is it correct or just a misinformed rep?