I sold a used phone around a month ago. The return policy specified was money back within 14 days with a 20% restocking fee, buyer pays shipping. Neither the buyer nor myself left feedback.
Today, I got a message from the buyer saying the phone is defective and stopped working, and he is hoping that I will give him some consideration. I sent a message back asking what the problem was, but he didn't respond yet.
Does anyone have any suggestions how I should proceed? I would just say it's too bad, but I don't want to get bad feedback.