Author Topic: Hyatt question  (Read 293573 times)

Offline yelped

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Re: Hyatt question
« Reply #1220 on: January 11, 2023, 11:09:35 PM »
Same here. The crazy part is none of the stay was in 2023.
It must be frustrating that even your concierge can't help you. As a human, they should be capable of understanding and relenting from official policy in this case.

Offline herb

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Re: Hyatt question
« Reply #1221 on: January 11, 2023, 11:44:01 PM »
It must be frustrating that even your concierge can't help you. As a human, they should be capable of understanding and relenting from official policy in this case.
especially in dealing with a globalist such as yourself whom you would think they should want to maintain a good relationship with

Offline lansky

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Re: Hyatt question
« Reply #1222 on: January 12, 2023, 02:29:12 AM »
Okay, so here goes. I was globalist for the past couple of years (qualifying with 60 nights even with the COVID reduced night requirement). I've been a Hyatt CC holder for a number of years and do almost all my primary spend on the card to earn points and nights, since I primarily stay with Hyatt and like to maintain globalist.

Anyhow, in 2022 I had a total of 56 nights between card nights and actual nights stayed. I booked a reservation for 6 nights that was checking out on January 1. I looked online and everyone seemed to say that stays checked out on Jan 1 will be credited to 2022, and even if not, they should always be able to split the reservation. Stupid me should have confirmed this with Hyatt before hand but I thought it would make no sense to do it any other way so I never bothered to reach out.

 Well anyway, I had a six night stay booked which means that even if the last night counted toward 2023, I would still qualify for globalist with 61 nights in 2022 if the 2022 nights count toward 2022. However, hyatt credited all the nights to 2023 which means i missed globalist by 4 nights even though I stayed five nights. I reached out to hyatt and they put in a complaint. I contacted my concierge as well. All to no avail - they won't split the nights up and they wont credit any of them to 2022. I brought up how it really incentivized me to stay at a non hyatt property for my last night of the stay and how ironically that would have helped me qualify for globalist.

Anyone ever have this before? is there anyone I can contactt? it seems really odd that this would be the case. If it is the final resolution, I would be very frustrated. I've earned who knows how many hyatt points over the years, and have hundreds of thousands sitting in my account. I literally just want to take my business elsewhere since this makes no sense.
I don't know where you got that info it's well known hyatt goes by checkout date, I would try to write to the ceo something regular channels won't do much, on a side note you can leave for marriott etc however in the us no one comes close to hyatt in elite recognition

Offline yelped

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Re: Hyatt question
« Reply #1223 on: January 12, 2023, 09:52:52 AM »
I don't know where you got that info it's well known hyatt goes by checkout date, I would try to write to the ceo something regular channels won't do much, on a side note you can leave for marriott etc however in the us no one comes close to hyatt in elite recognition
It's fine if rules are rules, but he should be able to ask for them to credit 4 nights in consideration of his loyalty to them. As always, being nice and humble gets you further than arguing and being upset.

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Re: Hyatt question
« Reply #1224 on: January 12, 2023, 10:44:18 AM »
It's fine if rules are rules, but he should be able to ask for them to credit 4 nights in consideration of his loyalty to them. As always, being nice and humble gets you further than arguing and being upset.
AFAIK it is a system issue they can't override.
Maybe if they can go back and split the reservation up.
Only on DDF does 24/6 mean 24/5/half/half

Offline yelped

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Re: Hyatt question
« Reply #1225 on: January 12, 2023, 10:47:00 AM »
AFAIK it is a system issue they can't override.
Maybe if they can go back and split the reservation up.
They can't issue night credits the same way they issue points for compensation?

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Re: Hyatt question
« Reply #1226 on: January 12, 2023, 10:52:37 AM »
They can't issue night credits the same way they issue points for compensation?
Have not heard of any success.
Only on DDF does 24/6 mean 24/5/half/half

Offline Allune

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Re: Hyatt question
« Reply #1227 on: January 12, 2023, 03:29:31 PM »
Has anyone had experience getting globalist perks as a additional guest at Grand Hyatt Playa Del Carmen? i.e. kosher breakfast

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Re: Hyatt question
« Reply #1228 on: January 12, 2023, 03:33:30 PM »
Has anyone had experience getting globalist perks as a additional guest at Grand Hyatt Playa Del Carmen? i.e. kosher breakfast
Has anyone gotten kosher breakfast as a primary globalist in that hotel?

Offline jomaster28

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Re: Hyatt question
« Reply #1229 on: January 12, 2023, 03:44:53 PM »
Has anyone gotten kosher breakfast as a primary globalist in that hotel?

They will have full kosher breakfast starting next week for 2 weeks.

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Re: Hyatt question
« Reply #1230 on: January 12, 2023, 03:53:29 PM »
They will have full kosher breakfast starting next week for 2 weeks.
What does that have to do with anything?

Offline jomaster28

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Re: Hyatt question
« Reply #1231 on: January 12, 2023, 04:23:20 PM »
What does that have to do with anything?

What he is asking is irrelevant to kosher or not kosher. he is asking if anyone has expierence getting globalist perks as an additional guest at this hotel?

Offline Allune

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Re: Hyatt question
« Reply #1232 on: January 12, 2023, 07:08:47 PM »
What he is asking is irrelevant to kosher or not kosher. he is asking if anyone has expierence getting globalist perks as an additional guest at this hotel?

yes, I'm asking if, as an additional guest, does hotel honor the free breakfast perk?

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Re: Hyatt question
« Reply #1233 on: January 12, 2023, 07:30:00 PM »
yes, I'm asking if, as an additional guest, does hotel honor the free breakfast perk?
right and o was asking if anyone got kosher breakfast as a globalist

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Re: Hyatt question
« Reply #1234 on: January 12, 2023, 07:41:11 PM »
What value do you put on being a globalist?
500, 1k, 1.5k or more?
Only on DDF does 24/6 mean 24/5/half/half

Offline yoohoo

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Re: Hyatt question
« Reply #1235 on: January 13, 2023, 10:41:51 AM »
Thoughts on this:
I have a trip booked. I was only able to get nights 1,2 and 4 on points. Im about to book night 3 with cash, do you think they would combine my reservations or will they make me switch rooms twice? Tia

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Re: Hyatt question
« Reply #1236 on: January 13, 2023, 10:48:10 AM »
Thoughts on this:
I have a trip booked. I was only able to get nights 1,2 and 4 on points. Im about to book night 3 with cash, do you think they would combine my reservations or will they make me switch rooms twice? Tia
I have had separate reservations a couple of times. I emailed the hotel ahead of time and it was never an issue.
Only on DDF does 24/6 mean 24/5/half/half

Offline yoohoo

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Re: Hyatt question
« Reply #1237 on: January 13, 2023, 11:26:04 AM »
I have had separate reservations a couple of times. I emailed the hotel ahead of time and it was never an issue.
so I emailed the hotel. They say the free night rooms are sold out for that night as of now and if one becomes available at checkin time it wont be an issue.trip still a month out

Offline ari3

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Re: Hyatt question
« Reply #1238 on: January 14, 2023, 10:57:25 PM »
What value do you put on being a globalist?
500, 1k, 1.5k or more?
It depends on your usage. I got globalist in 2021 and have had minimal benefit from it, not more than a couple of hundred dollars. That's because I had only about 5 stays. If you stay often I am sure it's worth much more. Also depends where your stays are. So ymmv.

Offline ari3

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Re: Hyatt question
« Reply #1239 on: January 16, 2023, 12:00:21 AM »
Anyone have any luck getting kosher breakfast with globalist at Hyatt regency Miami? I called and whoever answered the phone said they don't offer it.