Just spoke to rep. who said I probably won't get the bonus; but she'll put in a request. She said I'll recieve a letter with their decision within 10 days. She mentioned that even as of today I didn't reach the spend. I put on some charges yesterday, to get me over, but they didn't post yet. Should I call or message again after charges post, or wait to receive the letter? Thanks.
Just had this exchange via SM. What can I do? How many days am I supposed to have to reach threshold?
"Hi there,
I spoke with a representative a few days ago, and have not yet received a response. I'm not sure she accurately understood the question so I'm writing to clarify the issue.
My account was opened on April 11th, 2014. One of the reasons I opened the account was the great signup bonus of 50,000 southwest points. I was aware that I must spend
$2000 within just over 3 months, and was careful to do so. When my points didn't post, I figured I'll wait for the next months statement to close before contacting Chase. A
month later it still didn't post. I went over my transaction history and realized my mistake. I calculated $2000 by adding the first 3 statements together not realizing that the 1st statement included the $99 annual fee.
I have been banking with Chase for a number of years. I have remained a loyal customer because of the professional courteous customer service I have consistently received. I hope that you can extend that courteousness to this situation. While I technically did not meet the exact requirements of this offer, my miscalculation is quite understandable.
Thanks in advance,
Thingywingy"
Their response
"Dear Thingywingy,
Thank you for contacting Chase regarding the Enrollment Bonus with your Southwest Airlines Rapid Rewards® Credit Card account.
In reviewing your application details, the offer was to receive a 50,000 Rapid Reward Bonus. To qualify for the bonus points, you must make purchases totaling $2,000.00 or more during the first three months from account opening. The bonus is systematically generated by the date the qualifying spending of $2,000.00 is met.
Purchases do not include balance transfers, cash advances, cash-like charges such as travelers checks, foreign currency, and money orders, any checks that access your account, overdraft advances, interest, unauthorized or fraudulent charges, or fees of any kind, including an annual fee, if applicable.
Our records reflect that the total amount spent in purchases during the promotional timeframe did not meet the $2,000.00 spending requirement. Regrettably, the account does not qualify for the Enrollment Bonus and we are unable to extend the promotional timeframe.
If you have any further questions, please reply using the Secure Message Center.
Thank you,
Angeline Obial
Customer Service Specialist"