Author Topic: Airline Compensation Master Thread (Read 1130299 times)

AA DFW-ATL on new A319 in-seat IFE was defective. Executive Platinum MM seated in FC (upgrade) F/A attempted to reset seat unsuccessfully. Wrote into CS, received canned reply and 4000 AAdvantage miles.

sruly101 · « **Reply #1546 on:** September 28, 2014, 11:16:01 AM »

Quote from: Hershelsdeals on September 17, 2014, 04:17:30 PM

I booked 3x Swiss business class tickets TLV-ZRH on the A330 new business class, swiss did a aircraft swap to the dumb A321 business class, any chance getting compensation? Preferably Biz class vouchers?
Has anyone tried?

was the route changed officially?? I have a reservation for Nov. And it's on the A330!

Hershelsdeals · « **Reply #1547 on:** September 28, 2014, 11:17:42 AM »

Quote from: sruly101 on September 28, 2014, 11:16:01 AM

was the route changed officially?? I have a reservation for Nov. And it's on the A330!

The aircraft was changed, less than 24hrs before the flight

sruly101 · « **Reply #1548 on:** September 28, 2014, 11:23:00 AM »

Quote from: Hershelsdeals on September 28, 2014, 11:17:42 AM

The aircraft was changed, less than 24hrs before the flight

hope it won't happen to me!!
Does it happen often?

Hershelsdeals · « **Reply #1549 on:** September 28, 2014, 11:29:16 AM »

Quote from: sruly101 on September 28, 2014, 11:23:00 AM

hope it won't happen to me!!
Does it happen often?

Hope it doesn't happen to you either, but I was warned before that it might happen, on that route it does happen often.

ilherman · « **Reply #1550 on:** September 28, 2014, 05:24:48 PM »

I paid $800 for domestic first class on DL, when I got to the airport there was not a seat for me in first class and I seat in economy. What kind of compensation can I ask for, and is it better to ask in writing or by phone?

Centro · « **Reply #1551 on:** September 28, 2014, 05:43:02 PM »

Quote from: ilherman on September 28, 2014, 05:24:48 PM

and is it better to ask in writing or by phone?

Quote from: The Guy on August 18, 2014, 09:50:03 AM

Firts you need to write to open a case if not they wont take your call if you don't have a case.

Though that's for UA, not sure if the same goes for DL.

Freddie · « **Reply #1552 on:** September 30, 2014, 05:47:17 PM »

How long should it take for them to get back to you? I entered my complaint online on the UA site like 10 days ago.
How do they respond? By email or by snail mail?

ilherman · « **Reply #1553 on:** September 30, 2014, 07:16:59 PM »

It can take 3 months....

Freddie · « **Reply #1554 on:** October 01, 2014, 12:45:14 PM »

Quote from: ilherman on September 30, 2014, 07:16:59 PM

It can take 3 months....

Just got it. Here is the choice: electronic travel certificate for $400, or credit of 20,000 bonus miles to your MileagePlus account.

What do I take? Or can I "spin again"? :-)

The Guy · « **Reply #1555 on:** October 01, 2014, 01:02:22 PM »

Quote from: Freddie on October 01, 2014, 12:45:14 PM

Just got it. Here is the choice: electronic travel certificate for $400, or credit of 20,000 bonus miles to your MileagePlus account.

What do I take? Or can I "spin again"? :-)

Make sure you get it in the end,I was told I will get 20,000 but I never got it.

mochada · « **Reply #1556 on:** October 05, 2014, 09:05:11 PM »

Airline: Delta
Flight: EWR- ATL
Class: Coach (Standby- Revenue)
Incident: Super rude gate agent forced me to gate check my small rollaboard which included medicine, valuables, tefillin, etc. Wouldn't let me remove my items. Threatened me to place me on a later flight. Boarded plane to find almost every overhead empty.
Compensation: 15K DL points & reimbursed ticket.

Citibank screwed up my downgrade from annual fee card to no fee. 60+ days later account still said I owed $85 while every rep I chatted with told me the credit should have posted. Citi credited 10k AA points to my account.

Abet rich · « **Reply #1557 on:** October 05, 2014, 09:49:27 PM »

Quote from: Abet rich on August 11, 2014, 10:47:32 PM

Had my luggage delayed overnight. Anybody know Uniteds compensation policy for luggage delays overnight. Thanks

Just to update, I did get full reimbursement from United for all my expenses and had my luggage delivered the next morning.

chucksterace · « **Reply #1558 on:** October 13, 2014, 07:10:23 PM »

For AA, what number should I call or who should I email?

Did not have one of the Kosher Meals, and the other one was still Frozen and the plastic was opened.

Jewban · « **Reply #1559 on:** October 20, 2014, 04:55:43 PM »

US Express Republic PIT-BOS on Avios redemption. Flight cancelled due to crew. Next non-stop flight was not for six hours. Did not receive email or call from USAIR. Wrote to Customer Relations received $75 voucher.

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Author Topic: Airline Compensation Master Thread (Read 1130299 times)