Not sure if this is the correct thread for this, but here is my question:
I had to arrange a meeting this morning, which included a VIP individual (a "choshuve" yid). This person's agent called me several days ago and told me that this individual has back problems and requires a comfortable chair. As I only had folding chairs available, I figured I will get a comfy office chair from Staples for the meeting, and keep it around for future use.
I went online, ordered one that was on sale for in-store pickup and waited for the confirmation email...which never arrived. Getting antsy, I tried calling the location to see if my order was ready, but there was no answer. (apparently that location's phones were down). To keep this story short, after several hours, (and half hour left to closing) I get a call from some department at Staples that something about my credit card needs to be authorized. I followed authorization protocol, and they told me they released the order for pickup. Unfortunately, there wasn't enough time left for me to go grab one in-store before closing. With the meeting being very early, I borrowed one (shlepped one) from a neighbor.
I decided that it's good to have one around, and so I didn't cancel the order, but strangely, I still never got any confirmation. I called Staples customer service today, and they informed me that the order was never released, and that they don't know whom I spoke to yesterday, but the authorization department is closed on Sundays! (go figure). After putting me through a 20 minute verification process, they finally (FINALLY) confirmed that they released the order.
I feel like I want to push Staples for a further discount on this item. No, I don't feel entitled to anything, but I think this stinks of disorganization. Had I not called back today, I likely would have NEVER known that the order was still on hold, and they would have cancelled the order within three days.
Thoughts?