3 hour delay YVR-JFK on CX, this was their response,
"Thank you for contacting us.
I apologise for the fact that your recent experience was so disappointing and am sorry for the inconvenience we caused you.
We place great emphasis on punctuality as we know how important it is to our customers. There are, however, occasions when we are not able to operate according to our published schedules. In such situations, we do our best to minimise the inconvenience caused to our customers. Unfortunately, your flight CX888 was delayed and you reached your destination late as a result. I apologise for the inconvenience this delay caused you.
While I appreciate your reasons for asking, I am afraid I am unable to offer you compensation and I am sorry to disappoint you.
Thank you once again for bringing your concerns to our attention. I very much hope your next experience with us will be more enjoyable.
Yours sincerely
Laxmi Roy
Customer Relations Executive
Customer Relations Department
Cathay Pacific Airways Limited
Hong Kong Dragon Airlines Limited"
Any point in pushing further?