Ok here’s the deal. Called 888-825-7684 the number from the email. Guy was not the brightest, but looking to help. He was clueless about tlv route or info etc and went on hold a few times to reach out to a back office to give exceptions to rebook way later down the line. Did a cash ticket and an award. I suspect as I think I mentioned earlier that my status was ruining it for me as I’d get transferred to Premier when calling this number. Today is Feb 1st and no more premier! Epic!