$320 off any Alitalia flight!

[ahecht37]

it looks like that after the DOT said theres no need to honor them, Alitalia did another ABOUT-FACE, and they are NOT honoring the tickets. I suggest this because 3 days after they said the tickets will be honored, my credit card hold fell off, and i have NOT received the promised follow-up email with the eTicket info

my hold was released,and I got The email saying it will be reinstated

[Ergel]

it looks like that after the DOT said theres no need to honor them, Alitalia did another ABOUT-FACE, and they are NOT honoring the tickets. I suggest this because 3 days after they said the tickets will be honored, my credit card hold fell off, and i have NOT received the promised follow-up email with the eTicket info

A little but of patience and sechel would be appropriate

[myb821]

it looks like that after the DOT said theres no need to honor them, Alitalia did another ABOUT-FACE, and they are NOT honoring the tickets. I suggest this because 3 days after they said the tickets will be honored, my credit card hold fell off, and i have NOT received the promised follow-up email with the eTicket info

stop freaking out they said they would honor it dont make things up. seriously just chill out

[Reb Moshe]

stop freaking out they said they would honor it dont make things up. seriously just chill out

I'm not saying that for certain they won't honor it. We all received the email that they would honor it, that was before the DOT made a statement that they would not be required to do so. it is possible they would retract their statement, knowing that the DOT wont come after them.

[myb821]

I'm not saying that for certain they won't honor it. We all received the email that they would honor it, that was before the DOT made a statement that they would not be required to do so. it is possible they would retract their statement, knowing that the DOT wont come after them.

and i said stop speculating you have no idea what your talking about

[Dan]

stop freaking out they said they would honor it dont make things up. seriously just chill out

+1

[Chaikel]

Link for the DOT release?

[Yoel]

Dear Mr.xx.

Your correspondence to the U.S. Department of Transportation regarding a recent Alitalia Japan Web site promotional discount code has been forwarded to us for response. Under the redemption rules, this particular code was only valid on Tokyo and Osaka flights. Unfortunately, Alitalia’s online reservation system erroneously permitted the discount to be applied to all Alitalia flights booked through the Japan Web site. After carefully considering this matter, Alitalia has decided to honor all tickets purchased with the promotional code, provided the transaction entailed a charge of more than one (1) euro cent. If you made such a purchase but were notified that your transaction had been cancelled, you should have received, or will soon receive, a confirmation email reinstating your ticket at the original purchase price, using the credit card information provided during your initial booking.
We thank you for the opportunity to provide this response and look forward to welcoming you aboard a future Alitalia flight.

Sincerely,

Elizabeth Santella
Manager,
Customer Relations USA & Mexico
Alitalia, Compagnia Aerea Italiana SpA

[Reb Moshe]

then this from dot
This is in regard to your complaint against Alitalia Airlines about its recent advertisement offering 25,000 yen off of certain tickets on Alitalia. Based on our understanding of the available information, the advertisement, which was written in Japanese, denominated in Japanese yen, and posted on Alitalia’s Japanese website, was not directed at consumers in the United States. We note that Alitalia maintains a separate website dedicated to consumers in the United States and that the advertisement did not appear on that website. As such, the Office of Aviation Enforcement and Proceedings views the advertisement as falling outside of the scope of its jurisdiction and does not intend to take enforcement action against Alitalia, nor require the carrier to reinstate reservations made using the promotional code listed in the advertisement that were subsequently cancelled.


Alexander A. Taday III
Aviation Industry Analyst
Aviation Consumer Protection Division
US Department of Transportation

[PlatinumGuy]

There is no way they will not honor them anymore. Now that you have that email you can sue them in plain court.

[Saver2000]

There is no way they will not honor them anymore. Now that you have that email you can sue them in plain court.

Did you read the email?

[PlatinumGuy]

Did you read the email?

I was referring to the email from Alitalia that they will honor the tickets.

[Saver2000]

I was referring to the email from Alitalia that they will honor the tickets.

O okay.

[chff]

Website is down now

[Reb Moshe]

Its already 3 days since they said they will be honoring it, anyone heard from them yet?

[Drago]

Its already 3 days since they said they will be honoring it, anyone heard from them yet?

Why would they contact you that it's valid? It doesn't show online?

[DH Data Recovery]

they may not validate your tickets since IIRC some of your flights were free, they said they're honoring tickets that cost over 1 euro

[Reb Moshe]

Why would they contact you that it's valid? It doesn't show online?

nope, all my flights dont pull the reservation.

they may not validate your tickets since IIRC some of your flights were free, they said they're honoring tickets that cost over 1 euro

my flights were $100 and $250, so that wouldnt be the reason

[Moishebatchy]

they may not validate your tickets since IIRC some of your flights were free, they said they're honoring tickets that cost over 1 euro cent

FTFY.

[hocker]

Booking tickets for a infant turning 24 months a day after the outbound flight. Do I book her as an infant or as an adult?