I'm glad it worked for you, but I just got off the phone with citibank disputes and they will not reconsider, i could appeal by sending a snail mail letter, but the agent made it sound like my chances are not good. She kept repeating that it is very hard to win when you deal with car rental agencies since you signed a contract to pay them for damages. Basically if they want to supply you with paperwork they will otherwise, you can't force them. She could not explain why another credit card would accept the dispute but not citibank. At this point will go back to avis to try and get them to send something.
I am tending to agree with the comment above (#127)that if Avis will not work with the renters after damage occurs, then it doesn't pay to skimp on the CDW, what if it was much more damage?
not so simple my friend at least the last time I rented there were 2 different types of CDW they offered (I believe its the same for all teh companies) the cheaper 1 is apx $6 a day and has a $500 or $100 Deductable, so to truly be covered and not pay anything youd have to go for their Premium coverage I think thats $15 a day (I will know for sure when I pick up my car at T3 tommorrow , Avis is doing me a favor and will let me p/u at T3 although I dont have the status but do have a connection but got to drop like everyone else at the old lot). so I will ask if I remember and post back the amounts that it cost and the amount of the deductable
knowing myself Id probably still roll the dice just as I do by never buying travel ins, which I would do if I was going on a cruise and wasnt gonna be at the port at least a full day before hand.
that said I truly believe that if teh damage was major that any of the companys would handle it alot different, as they for sure will be repairing teh car.I just feel in yur case and Dans they dinged you and never fixed the cars and if they supplied the needed info they can be in trouble for Ins Fraud