Topic Wiki

BDE!  :-[ DEAD!


DoT Will Not Compel United To Honor Tickets:
http://www.dansdeals.com/archives/61870
http://www.united.com/web/en-US/content/travel/exchange-rate-error.aspx
http://www.dot.gov/sites/dot.gov/files/docs/Mistaken_Fare_AEP_Statement_on_United_Airlines.pdf

LATEST DDF THREADS DISCUSSING THIS:
Rabbis Who Bash Dansdeals Master Thread.

13 reasons why it's PERFECTLY FINE to buy price mistakes










DOT Update:

http://www.dot.gov/airconsumer/united-airlines-mistaken-fare

United Airlines mistaken fare

The Department of Transportation is aware of an issue involving mistaken fares on United Airlines’ Danish-facing website.  The Department's Office of Aviation Enforcement and Proceedings has begun looking into this matter, including speaking to United and reviewing consumer complaints.  That Office will gather all the relevant facts before making a determination as to whether United is or is not required to honor the mistaken fares.


Updated: Thursday, February 12, 2015


To file a complaint with the DOT - http://airconsumer.dot.gov/escomplaint/es.cfm

Sample complaint:
-------------------------------------------
To Whom It May Concern,

Yesterday I purchased a flight itinerary from United Airlines via their website: United.com. The flights were booked, I was issued a 'confirmation number' and my card was charged for the full amount of the fare. A short time later United.com indicated that my itinerary was "confirmed and ticketed". I have attached a printout from United.com showing this, as well as a printout of my receipt indicating that the airfare was booked, ticketed and paid for.

Yesterday I was informed by United that they had voided my itinerary. This was done without my knowledge and without my consent.

As such, I ask that you please compel United Airlines to honor the ticket which they sold me, and to provide compensation for their grievance and the inconvenience which it caused me.

Thank you for your consideration and assistance!

Best Regards,
Yosef_S
-------------------------------------------


United is looking into an issue whereby a third-party software provider applied an incorrect exchange rate for tickets sold from the airline’s Denmark website. We have temporarily suspended sales from the Denmark website and are working to resolve the issue with the provider

http://uk.businessinsider.com/buy-first-class-tickets-from-london-to-newark-for-50-2015-2



We will void the bookings for those who purchased tickets as a result of a third-party currency conversion error.

https://twitter.com/united/status/565648072047603713    http://bit.ly/1uGiPuo


When and Where will you HOPEFULLY be flying to?

D93
2/16: LHR-LAX
2/19: LAX-LHR-TLV
5/31: TLV-LHR-SFO-HNL
6/3: HNL-LAX-EWR-LHR
7/17: LHR-EWR

Yosef_S
5/19: LHR->MUC->TLV (Possible one day stopover in VCE or ZRH depending on which options are ticketed.)
5/27: TLV->FRA->ORD

jdross:
6/21 LHR->ZHR
6/22 ZHR->JNB
6/28 JNB->LHR
6/29 LHR->EWR (Confirmed. Ticketed)

MAJ:
9/26 lhr-zrh-tlv
10/7 tlv-fra-new

9/24 lhr-fra-tlv
10/7 tlv-new
and a few other variations on this
all ticketed and confirmed though prices were bet $300-$650
and will now need a ow to london before succos which will cost me roughly $500/ticket

rangersin4:
6/8/15 LHR-EWR-LAX-HNL
6/11/15 HNL-EWR
all ticketed and confirmed!

Lou Bob: 12/23/15 LHR-ORD-LAX-OGG
1/3/15 OGG-LAX-EWR
Ticketed and confirmed along with someone else. $205 for the pair of tickets :)


nocknock: 2 Tickets
4/13/15 LHR-MUC-KRK
4/15/15 KRK-MUC-EWR
1 Ticket 4/16/15 LHR-EWR Probably going to cancel



zow: 3 tickets
8/6/15 LHR-EWR
8/20/15 EWR-LHR (though probably won't use this leg)

7/30/15 LHR-MUC-TLV
8/5/15 TLV-ZRH-LHR
(still waiting for ticketing on this code-share)

12/27/15 LHR-EWR-HNL
1/2/15 HNL-EWR-LHR (though we'll probably not take the last leg back to LHR  :D)
(very excited about this one...got 5 tickets!)

Author Topic: Premium Price Mistake ex-EU (DoT Will Not Force United To Honor Tickets)  (Read 177646 times)

Offline EJB

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Sep 2012
  • Posts: 5410
  • Total likes: 254
  • DansDeals.com Hat Tips 15
    • View Profile
Re: Premium Price Mistake ex-EU
« Reply #560 on: February 11, 2015, 04:02:45 PM »
Any guesses whether they'll go after the taxes that were collected at an incorrect rate?

Offline DMYD

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Jul 2013
  • Posts: 2911
  • Total likes: 4
  • DansDeals.com Hat Tips 1
  • Gender: Male
    • View Profile
  • Location: Brooklyn
Re: Premium Price Mistake ex-EU
« Reply #561 on: February 11, 2015, 04:02:56 PM »
And then they will force me to cancel ? what about 24 hour within booking ?
They aren't going to force you, you will just lose your reservation.

Offline AharonInIsrael

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Oct 2013
  • Posts: 1169
  • Total likes: 1
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Israel
Re: Premium Price Mistake ex-EU
« Reply #562 on: February 11, 2015, 04:07:38 PM »
Think I'm going to go to sleep and hope to have some good news (or at least no bad news) by the morning.

Offline VacationLover

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Sep 2014
  • Posts: 1679
  • Total likes: 248
  • DansDeals.com Hat Tips 5
    • View Profile
Re: Premium Price Mistake ex-EU
« Reply #563 on: February 11, 2015, 04:08:12 PM »
I asked before, forgive me that i am asking again. If they do honor it can I rely that they will let me cancel anytime free of charge?

Offline satturn

  • Dansdeals Platinum Elite + Lifetime Gold Elite
  • ******
  • Join Date: May 2011
  • Posts: 952
  • Total likes: 30
  • DansDeals.com Hat Tips 5
  • Gender: Male
    • View Profile
  • Location: Old City - Jerusalem
  • Programs: Kotel Security Pass
Re: Premium Price Mistake ex-EU
« Reply #564 on: February 11, 2015, 04:08:18 PM »
I remember dan had a great response in the yated about the halachik issues of glitches. I need some help explaining this one to the lor. His issue was with the writing of Denmark as the billing address. He said that since its a sheker, it would prohibit me from benefiting, regardless of whether it was honored or not. What should i respond? Maybe something that the billing address is to verify the credit card- and since its a legitimate credit card, its not really sheker? Or putting in denmark just keeps in it kroner, and since i wanted to pay in kroner i had to keep it in denmark? Any other ideas?

Offline benjie1305

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2013
  • Posts: 5870
  • Total likes: 17
  • DansDeals.com Hat Tips 15
  • Gender: Male
    • View Profile
  • Location: NY Area
Re: Premium Price Mistake ex-EU
« Reply #565 on: February 11, 2015, 04:08:28 PM »
Think I'm going to go to sleep and hope to have some good news (or at least no bad news) by the morning.

Dont sleep too long. Wouldnt want you to miss the next Scandinavian glitch..
Work hard, Play harder!

Offline Redbull3

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Dec 2011
  • Posts: 3499
  • Total likes: 420
  • DansDeals.com Hat Tips 1
    • View Profile
  • Programs: Blocked By @NeriaKraus
Re: Premium Price Mistake ex-EU
« Reply #566 on: February 11, 2015, 04:10:09 PM »
Wondering who discovers these things? Someone out there legit booking such a flight in Denmark money realized it was way less than it should be?

Offline VacationLover

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Sep 2014
  • Posts: 1679
  • Total likes: 248
  • DansDeals.com Hat Tips 5
    • View Profile
Re: Premium Price Mistake ex-EU
« Reply #567 on: February 11, 2015, 04:11:25 PM »
I remember dan had a great response in the yated about the halachik issues of glitches. I need some help explaining this one to the lor. His issue was with the writing of Denmark as the billing address. He said that since its a sheker, it would prohibit me from benefiting, regardless of whether it was honored or not. What should i respond? Maybe something that the billing address is to verify the credit card- and since its a legitimate credit card, its not really sheker? Or putting in denmark just keeps in it kroner, and since i wanted to pay in kroner i had to keep it in denmark? Any other ideas?
Hmm sounds like your LOR didn't make the deal and is jealous...

Offline benjie1305

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2013
  • Posts: 5870
  • Total likes: 17
  • DansDeals.com Hat Tips 15
  • Gender: Male
    • View Profile
  • Location: NY Area
Re: Premium Price Mistake ex-EU
« Reply #568 on: February 11, 2015, 04:11:33 PM »
I remember dan had a great response in the yated about the halachik issues of glitches. I need some help explaining this one to the lor. His issue was with the writing of Denmark as the billing address. He said that since its a sheker, it would prohibit me from benefiting, regardless of whether it was honored or not. What should i respond? Maybe something that the billing address is to verify the credit card- and since its a legitimate credit card, its not really sheker? Or putting in denmark just keeps in it kroner, and since i wanted to pay in kroner i had to keep it in denmark? Any other ideas?

While I understand the glitch to be amazing, I don't know that that part can in anyway not be seen as sheker. Its the billing address. Do you live in Denmark? If not, I don't see how that specific point could be turned and twisted in anyway to be reflected as the truth.

Maybe more something for the ethics thread.
Work hard, Play harder!

Offline AharonInIsrael

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Oct 2013
  • Posts: 1169
  • Total likes: 1
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Israel
Re: Premium Price Mistake ex-EU
« Reply #569 on: February 11, 2015, 04:11:45 PM »
Dont sleep too long. Wouldnt want you to miss the next Scandinavian glitch..
Most of the glitches I've seen the last year and a half have been better with Israel time than American
Another reason to move here :)

Offline benjie1305

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2013
  • Posts: 5870
  • Total likes: 17
  • DansDeals.com Hat Tips 15
  • Gender: Male
    • View Profile
  • Location: NY Area
Re: Premium Price Mistake ex-EU
« Reply #570 on: February 11, 2015, 04:12:40 PM »
Wondering who discovers these things? Someone out there legit booking such a flight in Denmark money realized it was way less than it should be?

Nå selvfølgelig :)
Work hard, Play harder!

Offline dudi

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Nov 2013
  • Posts: 1627
  • Total likes: 5
  • DansDeals.com Hat Tips 10
    • View Profile
  • Programs: Star Alliance Gold, Skyteam Elite Plus
Re: Premium Price Mistake ex-EU
« Reply #571 on: February 11, 2015, 04:13:36 PM »
Wondering who discovers these things? Someone out there legit booking such a flight in Denmark money realized it was way less than it should be?
This has been out there I long time already that the currency conversion has low prices in different countries every so often at the end of the week I check myself every so often to see if I can get a cheap ticket

Offline Redbull3

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Dec 2011
  • Posts: 3499
  • Total likes: 420
  • DansDeals.com Hat Tips 1
    • View Profile
  • Programs: Blocked By @NeriaKraus
Re: Premium Price Mistake ex-EU
« Reply #572 on: February 11, 2015, 04:14:30 PM »
This has been out there I long time already that the currency conversion has low prices in different countries every so often at the end of the week I check myself every so often to see if I can get a cheap ticket

This is a price mistake though, not a russian ruble esque currency arbitrage thing.

Offline dudi

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Nov 2013
  • Posts: 1627
  • Total likes: 5
  • DansDeals.com Hat Tips 10
    • View Profile
  • Programs: Star Alliance Gold, Skyteam Elite Plus
Re: Premium Price Mistake ex-EU
« Reply #573 on: February 11, 2015, 04:16:05 PM »
This is a price mistake though, not a russian ruble esque currency arbitrage thing.
Right but that is probably how they found it

Offline ShlockDoc

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jun 2012
  • Posts: 2348
  • Total likes: 58
  • DansDeals.com Hat Tips 34
  • Gender: Male
    • View Profile
Re: Premium Price Mistake ex-EU
« Reply #574 on: February 11, 2015, 04:16:11 PM »
I remember dan had a great response in the yated about the halachik issues of glitches. I need some help explaining this one to the lor. His issue was with the writing of Denmark as the billing address. He said that since its a sheker, it would prohibit me from benefiting, regardless of whether it was honored or not. What should i respond? Maybe something that the billing address is to verify the credit card- and since its a legitimate credit card, its not really sheker? Or putting in denmark just keeps in it kroner, and since i wanted to pay in kroner i had to keep it in denmark? Any other ideas?

Are you comfortable saying that this may not be the right thing to do but we're not perfect and we're doing it anyway because we're human?   

Offline SrulyP

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Jul 2013
  • Posts: 666
  • Total likes: 7
  • DansDeals.com Hat Tips 0
    • View Profile
  • Programs: SPG Gold; Hyatt Platinum; National Emerald EE; Hertz five star; Avis Five Star
Re: Premium Price Mistake ex-EU
« Reply #575 on: February 11, 2015, 04:16:32 PM »
So i am trying to figure out how to confirm that there these tickets are refundable. For some reason i thought i saw that to be the case when i was booking a ticket but i was in such a rush i didnt read the fine print.... any way to check without calling???

Offline Yosef_S

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Sep 2011
  • Posts: 312
  • Total likes: 6
  • DansDeals.com Hat Tips 2
  • Gender: Male
    • View Profile
  • Location: Chicago, IL
  • Programs: DL Skymiles - Platinum Medallion; UA Mileage Plus - Premier Platinum; AF/KLM FlyingBlue - Gold; Hyatt Gold Passport - Diamond; Hilton HHonors - Gold; Starwood Preferred Guest - Gold; National Emerald Executive Elite; Hertz #1 Club Gold Presidents Circle
Re: Premium Price Mistake ex-EU
« Reply #576 on: February 11, 2015, 04:17:27 PM »
If you are ticketed, check the fare rules.
Former DDF Lurker Finally Getting the Hang of Posting...

Offline Ergel

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: Jun 2010
  • Posts: 13070
  • Total likes: 905
  • DansDeals.com Hat Tips 3
    • View Profile
Re: Premium Price Mistake ex-EU
« Reply #577 on: February 11, 2015, 04:18:07 PM »
Any guesses whether they'll go after the taxes that were collected at an incorrect rate?
Is the airline liable for taxes that weren't collected properly?

IIRC, taxes aren't actually paid to the government on a per pax basis. Rather they are paid based on average load of pax requiring taxes to be paid. Is this correct?
Life isn't about checking the boxes. Nobody cares.

Offline username

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Jul 2008
  • Posts: 4661
  • Total likes: 626
  • DansDeals.com Hat Tips 14
  • Gender: Male
    • View Profile
  • Location: C Heights
  • Programs: ┌──────────────────┐ │───> Ữ₴ΣЯИΛΜӘ <─── │ └──────────────────┘
Re: Premium Price Mistake ex-EU
« Reply #578 on: February 11, 2015, 04:20:16 PM »
So i am trying to figure out how to confirm that there these tickets are refundable. For some reason i thought i saw that to be the case when i was booking a ticket but i was in such a rush i didnt read the fine print.... any way to check without calling???
Go to united, put in conf# and last name to view reservation. Below the total price paid will be a link to cancel reservation. Click on it and you'll see the details for cancelling.
^^^

Offline Ergel

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: Jun 2010
  • Posts: 13070
  • Total likes: 905
  • DansDeals.com Hat Tips 3
    • View Profile
Re: Premium Price Mistake ex-EU
« Reply #579 on: February 11, 2015, 04:20:31 PM »
Hmm sounds like your LOR didn't make the deal and is jealous...
Can you imagine a scenario where someone actually disagrees with your line of thinking and thinks this is actually not proper? Or is that to hard for your closed/small mind to fathom?
Life isn't about checking the boxes. Nobody cares.