Author Topic: AMEX Return Protection: Did They Make You Return The Item? (Read 1370309 times)

Dan · « **on:** May 27, 2011, 12:40:19 PM »

I've used AMEX return protection in the past mostly for items over $100 but I just used it to return a $40 skirt my wife bought from a store that went out of business.

In the past I've always had to fax in the receipt and then send in the item to get the refund.
This time though they just credited my account within a few days without even getting the receipt or asking for the skirt back!

This was on an SPG Consumer card

What have you used return protection for in the past, how much did it cost, what card was it on, and did they make you return the item?

MeToo · « **Reply #1 on:** May 27, 2011, 01:17:53 PM »

I used it for mp3 speakers. Didn't need to send it in. Was less than $20, though. On a SPG card.

I used damage protection (is that what it's called) for a camera that dropped. They just sent me a check, without having to return the item. Camera was about $140. That was an AMEX Gold. I actually had sent it in to Canon, but they wanted to charge me to fix it, because it had "evidence of being dropped", so I just told them to forget it. Low and behold, I opened the package up, after letting it sit for a while, and it worked!

myb821 · « **Reply #2 on:** May 27, 2011, 01:32:34 PM »

I used on a 100 dress my wife bought that we couldn't return also didn't even send in receipt or dress got refunded in abt 2 days

karen · « **Reply #3 on:** May 27, 2011, 01:35:43 PM »

Quote from: Dan on May 27, 2011, 12:40:19 PM

I've used AMEX return protection in the past mostly for items over $100 but I just used it to return a $40 skirt my wife bought from a store that went out of business.

In the past I've always had to fax in the receipt and then send in the item to get the refund.
This time though they just credited my account within a few days without even getting the receipt or asking for the skirt back!

This was on an SPG Consumer card

What have you used return protection for in the past, how much did it cost, what card was it on, and did they make you return the item?

I have never used Amex return protection. How does it work? Do you have to call or is there form you fill in?

Dan · « **Reply #4 on:** May 27, 2011, 01:36:38 PM »

Quote from: myb821 on May 27, 2011, 01:32:34 PM

I used on a 100 dress my wife bought that we couldn't return also didn't even send in receipt or dress got refunded in abt 2 days

Nice! What card?

Dan · « **Reply #5 on:** May 27, 2011, 01:38:10 PM »

Quote from: karen on May 27, 2011, 01:35:43 PM

I have never used Amex return protection. How does it work? Do you have to call or is there form you fill in?

http://www.htsti.com/?q=amex return protection

Yordai Dooma · « **Reply #6 on:** May 27, 2011, 02:13:48 PM »

Used it on some maternity clothes for the wife and they asked us to mail them in.

Used it on a GPS and they did NOT ask us to return it.

Used it on a Bluetooth headset and they did not ask to return it.

myb821 · « **Reply #7 on:** May 27, 2011, 02:16:14 PM »

Quote from: Dan on May 27, 2011, 01:36:38 PM

Nice! What card?

PRG

Dan · « **Reply #8 on:** May 27, 2011, 02:28:23 PM »

Quote from: David on May 27, 2011, 02:13:48 PM

Used it on some maternity clothes for the wife and they asked us to mail them in.

Used it on a GPS and they did NOT ask us to return it.

Used it on a Bluetooth headset and they did not ask to return it.

Wow, seems like there's no pattern here.
What cards were those on?

Yordai Dooma · « **Reply #9 on:** May 27, 2011, 02:30:12 PM »

Quote from: Dan on May 27, 2011, 02:28:23 PM

Wow, seems like there's no pattern here.
What cards were those on?

GPS was on a plat. The other 2 were spg

Yellow · « **Reply #10 on:** May 27, 2011, 03:39:29 PM »

i got credited back for a broken netbook on my spg card and didnt have to send it in (although they warned me i would have to, they credited me before i had a chance to send it in)

azhoopsfan · « **Reply #11 on:** May 27, 2011, 06:45:29 PM »

Used once on a $160 camera that stopped working. They just credited my account and did not ask for the camera. SPG consumer

moish · « **Reply #12 on:** May 28, 2011, 03:04:08 PM »

i dont think ive ever had to send anything. cellphone, stroller, router and headphones

arie · « **Reply #13 on:** May 28, 2011, 11:54:36 PM »

relating to the amex warranty extension, its probably a good idea to use a no annual fee card when buying something like a computer that you want extended warranty on. because if you need to close the card you purchased it on, you lose the warranty.

Nitantnel · « **Reply #14 on:** May 29, 2011, 12:02:36 AM »

curious: What do they do with the stuff you send in?

Q274 · « **Reply #15 on:** May 29, 2011, 01:03:50 AM »

i used it to fight a 475 apple charge on repairs for my laptop- so far they have not asked me to send in the repairs

yare · « **Reply #16 on:** May 29, 2011, 03:40:55 AM »

Quote from: Y. Dinovitzer on May 29, 2011, 01:03:50 AM

i used it to fight a 475 apple charge on repairs for my laptop- so far they have not asked me to send in the repairs

thats a regular dispute? how is that under return protection?

bhphotoman · « **Reply #17 on:** May 29, 2011, 07:14:32 AM »

i used it for a stolen camera lens and camera sent in a copy po report and the credit me back what i paid for the gear in 2008
this was on the plat

Dan · « **Reply #18 on:** May 29, 2011, 10:48:42 AM »

This seems to have turned into a thread of Warranty protection, Purchase protection, and dispute (chargeback) resolution...

I was really just curious about other experiences with return protection. I've always had to return the items in the past but this was the first time I didnt.

lybbtthl · « **Reply #19 on:** August 01, 2011, 10:05:15 PM »

i bought a laptop in january on a spg consumer, and i've had a couple problems with it and i sent it in to lenovo twice and they haven't fixed it.
i want to contact amex about this, but under what benefit am i claiming? purchase, return or warranty?
also what can i expect from them? a refund?

Topic Wiki

Author Topic: AMEX Return Protection: Did They Make You Return The Item? (Read 1370309 times)