As the return flight for pessach from Europe to Chicago was prohibitive in coach, I decided to use miles.
It was very close to departure, and I figured that chol hamoed, I'll call United at ease to fly the scenic route back with the kids.
When I called them, it seemed that everything that seemed available on the site, was no longer available.
I was an hour on the phone, and was ready to take nasty options, as nothing seemed available.
I suddenly had a thought: we see economy, business and first, but the agents see letters that correspond to cabins.
So I told the agent, hey, I found O class economy (O class on some airlines is First). She said, it's available, and I started bombarding her with questions, to keep her processor (brain) on 100% (Ctrl + Alt + Del).
I moved quickly onto the next flight, and added a weekend in Venice.
As soon as she wanted to select seats, I obviously had to stop her, so I told her that the phone is dying and please please to see to it that it gets ticketed before it disconnects.
In short, we all flew First B"H.