Author Topic: Airline Compensation Master Thread (Read 1138882 times)

eliraps · « **Reply #2800 on:** September 28, 2016, 03:25:43 PM »

LY TLV-LHR delayed 5 hours because of crew strike.
Any chances for compensation from Elal?
Is the European law of any use here?

ckmk47 · « **Reply #2801 on:** September 28, 2016, 09:10:43 PM »

United one day round trip. Unfortunately the booking had connections in both directions.
The first flight was very delayed due to mechanical problems. He missed his connection and didn't get to his destination at 10 am as scheduled, but after 2 pm.
He missed the funeral he was going for, only visited with the family afterward.

What's the best way to ask for compensation - phone, chat, email?
What could he expect to get?

I booked it through Chase Travel, using UR (SRC). That change anything?

myb821 · « **Reply #2802 on:** September 28, 2016, 09:14:09 PM »

Quote from: eliraps on September 28, 2016, 03:25:43 PM

LY TLV-LHR delayed 5 hours because of crew strike.
Any chances for compensation from Elal?
Is the European law of any use here?

yes
http://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm

eliraps · « **Reply #2803 on:** September 28, 2016, 10:59:53 PM »

Quote from: myb821 on September 28, 2016, 09:14:09 PM

yes
http://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm

Thanks!!!

a mirrer · « **Reply #2804 on:** September 29, 2016, 04:19:22 AM »

Quote from: myb821 on September 28, 2016, 09:14:09 PM

yes
http://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm

-1 it is only applicable on ex-eu flights or eu carriers so it would only be applicable if the delay was in leaving london not tlv

eliraps · « **Reply #2805 on:** September 29, 2016, 07:07:04 AM »

So my only chance is writing to elal? Any point?

theM · « **Reply #2806 on:** September 29, 2016, 07:56:18 AM »

Anybody know how long it normally takes to get a response from Swiss air?

myi · « **Reply #2807 on:** September 29, 2016, 08:33:32 AM »

Worth wasting some time for a flight delay of 6 hrs and the next AA flight delay was 4.5 hours and had my seat stolen! ? What would they give back to make up for the delay? Any chance I would be able to get a seat upgrade on a flight I'm taking with them, instead of a compensation (had anyone gotten that in exchange!?) tia

LoLo · « **Reply #2808 on:** September 29, 2016, 12:23:06 PM »

Quote from: myi on September 29, 2016, 08:33:32 AM

Worth wasting some time for a flight delay of 6 hrs and the next AA flight delay was 4.5 hours and had my seat stolen! ? What would they give back to make up for the delay? Any chance I would be able to get a seat upgrade on a flight I'm taking with them, instead of a compensation (had anyone gotten that in exchange!?) tia

Quote from: 3yummyboys on September 02, 2016, 02:57:20 PM

my other sister had a route change on her flight and when I called to complain they upgraded one leg to first class with no problem.

EJB · « **Reply #2809 on:** September 29, 2016, 06:42:23 PM »

Airline: United
Flight: LAX-EWR
Class: J (upgrade)
Incident: Missing confirmed KSML
Compensation: 10k UA points

Yaalili · « **Reply #2810 on:** September 29, 2016, 07:10:31 PM »

Quote from: EJB on September 29, 2016, 06:42:23 PM

Airline: United
Flight: LAX-EWR
Class: J (upgrade)
Incident: Missing confirmed KSML
Compensation: 10k UA points

Not bad credit for outbound and return

EJB · « **Reply #2811 on:** September 29, 2016, 07:12:20 PM »

Quote from: Yaalili on September 29, 2016, 07:10:31 PM

Not bad credit for outbound and return

Especially since I had short ribs from Shilo in LAX

Joe4007 · « **Reply #2812 on:** October 05, 2016, 05:22:12 PM »

Quote from: a mirrer on September 29, 2016, 04:19:22 AM

-1 it is only applicable on ex-eu flights or eu carriers so it would only be applicable if the delay was in leaving london not tlv

+1. Also, CMIIW, but crew strike constitutes extraordinary circumstances.

shmooz · « **Reply #2813 on:** October 13, 2016, 05:06:44 PM »

Quote from: shmooz on August 31, 2016, 04:40:53 AM

United 91 last night cancelled. For 3 hrs 40 minutes fixed oxygen tank for pilot. Then ran into 2 am TLV curfew.
New flight is 24 hours later.

What can expect from UA? Does it fall under the Israeli required compensation?

So they are not budging from the $200 voucher, force majeure etc etc, same email as others have gotten here.

Any ideas how to continue ?

ilherman · « **Reply #2814 on:** October 13, 2016, 05:12:04 PM »

Quote from: shmooz on October 13, 2016, 05:06:44 PM

So they are not budging from the $200 voucher, force majeure etc etc, same email as others have gotten here.

Any ideas how to continue ?

Tell them very clean that force majeure under the Israeli law is when there is a strike. When there is a technical problem they are due comp. Tell them you will take them to small claims court.

shmooz · « **Reply #2815 on:** October 13, 2016, 05:13:21 PM »

Quote from: ilherman on October 13, 2016, 05:12:04 PM

Tell them very clean that force majeure under the Israeli law is when there is a strike. When there is a technical problem they are due comp. Tell them you will take them to small claims court.

Yes I did all that and they just respond that nothing further is due.

knowitall · « **Reply #2816 on:** October 13, 2016, 10:24:57 PM »

Quote from: shmooz on October 13, 2016, 05:13:21 PM

Yes I did all that and they just respond that nothing further is due.

I had the same problem 6 months ago and only got a $300 voucher.
I wish a lawyer here can take up all our cases and make em pay.

knowitall · « **Reply #2817 on:** October 13, 2016, 10:34:51 PM »

I just flew LH F TLV-FRA-EWR booked with 60k Aegean +$300.

I had a great time, but I think I deserve some compensation.
I didn't get a KSML on both flights.
In the FCT, I didn't either get any KSML despite calling and emailing them before.
On the plane my screen didn't work.
And they ripped one of my bags.(which i didn't mind cuz they gave me $150 for that in the airport)

What should I ask for?

shmooz · « **Reply #2818 on:** October 13, 2016, 10:39:36 PM »

Quote from: knowitall on October 13, 2016, 10:24:57 PM

I had the same problem 6 months ago and only got a $300 voucher.
I wish a lawyer here can take up all our cases and make em pay.

I emailed

http://eng.rotbaumlaw.com/open-an-electronic-file/

They claim to specialize. But no response.

Anyone know of success with another israeli lawyer?

knowitall · « **Reply #2819 on:** October 13, 2016, 11:24:20 PM »

Quote from: shmooz on October 13, 2016, 10:39:36 PM

I emailed

http://eng.rotbaumlaw.com/open-an-electronic-file/

They claim to specialize. But no response.

Anyone know of success with another israeli lawyer?

I also got no response. And a different firm told me it doesn't apply ex-USA even though united.com says it does.

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Author Topic: Airline Compensation Master Thread (Read 1138882 times)