I wrote the following letter to United and was responded to that they are sorry my flight was canceled and will send me vouchers. How much should I expect to get? Once they send it can I negotiate with them for more?
Message: My flight was cancelled and handled in the worst possible way. I will try and keep to the maximum characters. The flight was cancelled for me and my wife ____and my son____ for Mechanical reasons, this means it was United's fault! The following ensued: 1. We were told there would be a bus! then we were told that the flights to _____were all booked.
2. In the end we finally found a helpful United agent (most were quite unhelpful) who put us on a flight to _____the next morning which is 60 miles from our home.
3. We were waiting in the airport for a good few hours after the flight was cancelled with a screaming child and nobody who wanted to help.
4. We were sent to this cruddy hotel with vouchers for food but since we keep kosher it was not helpful (I mentioned this to the agent who did not help).
5. We were promised our bags would come to ____ and they did not! They were delivered to _____later, but we were flat out lied to.
In light of this and many other issues that occured I am demanding the following:
1. Fully refund me the change fee I paid on this very flight which was changed on me!
2. Pay me and my family the change fee equivalent($200 each)which is what you charged me!
3. Pay for my car rental to get home from Syracuse (was I supposed to walk?).
4. Fully refund the $25 charged for my luggage which was sent to the wrong place and came to my house only after me frantically looking and calling for it.
5. Compensate my wife and I for a full day of work we both missed due to United's issues.
6. Compensate me for the amazing incompetence that caused me and my family much stress in an airport for many hours (we got home 14 hours after scheduled).
I would like to note that throughout this whole ordeal we were very nice to the agents who are merely the messengers (and unfortunately are not informed) but I am extremely upset at the handling of the situation and hope not to have to take legal action