Long story short after after getting off/on the plane twice they decided we needed a new plane and by 10 pm they would tell us if he plane was fixed or they got a new one or if the flight was cancelled all together We were supposed to leave at 4pm . At 9:45 we hear an announcement last boarding for newark airport, so I run to that gate (it wasnt on the tv or anything) turns out it was our flight and everyone else got a text or email and we didnt get anything. I had to run back and forth across the airport to get my things, seriously having heart palpitations as this was the last flight thur nt and the fri morn flights we couldnt take because it would have gotten us in to late for shabbos. Anyways, I am extremely upset and want to make sure they give me plenty of miles or st to make up for it. Any suggestions the best way to go about it, a letter, calling and the best way to say the situation anything specific I should stress or not say? Thanks.