After some trial and error the last week and actually booking some elal tickets with qf points, I can give a few pointers. 1, avoid the cape town call center at all costs, even when it seems like they can help they just end up botching things up, [huca won’t work too much, during daytime hours in the us they sometimes only have 5 reps there], the key is to speak to the Australian call center which is open from 7am to 7pm [Australian EST], however when calling from the us even during those hours you stand a high chance of getting routed there [you can hear on their accent, or ask them straight out], the trick is to call during abovementioned open hours, select option 2 to speak to the ff team [they only operate down under], tell them you want to make a point booking and they’ll transfer you to the down under reservation call center. All the reps I spoke to in that call center found the elal seats straight away and had no problem building a reservation, taxes were $9 outbound $45 the return leg. You have to make sure they waive the booking fee since it can’t be booked online. Changes are 5k, cancellations 6k, no fee within the first 24 hours.
Availability seemed to correspond more or less to elal.com, some coach seats actually being available by the seats which didn’t show on elal.com, but on the whole it was identical, business seemed to be a bit less. On all occasions ticketing didn’t occur straight away, once I rang the next day and they issued it on the spot, sometimes I had to ring twice and was done within a few hours. be aware that when booking foe someone else things can get a bit tiresome with their security questions, [how are you related, are you authorized ? of course it’s my points !!]. So it’s actually quite simple to get the actual booking done if you follow the above procedure, you just got to stand on top of them to get it issued [make sure you have something to pass the time while you wait on hold]. Good luck.