Booking El Al with Qantas - master thread

[chinagel]

I just booked with an infant today, charge is pending, points are still there. How do I tell if it ticketed?

[yandmk]

I just booked with an infant today, charge is pending, points are still there. How do I tell if it ticketed?

Check elal.com if you see a ticket number.

If your cc was charged, it's likely ticketed.

[chinagel]

Check elal.com if you see a ticket number.

If your cc was charged, it's likely ticketed.

I checked elal and i dont see a ticket number, I got this email.
"Dear MR xxxx xxxxx,

As you are travelling to, from, or within the United States soon, we'd like to remind you of the US Government requirements to provide your details before you depart.

We need some information urgently

Let us know the date of birth for all passengers in your itinerary as soon as possible. Without this information your booking could be cancelled.

What you need to do:

Step 1: Retrieve your booking

Step 2: Provide your Advance Passenger Information and Secure Flight Passenger Data before we can issue your tickets. This information is mandatory for travel to the US.

Step 3: Your tickets will be issued once this information has been received."
It won't let me update without putting in all the passport info. Can I just ignore this email?

[yandmk]

I checked elal and i dont see a ticket number, I got this email.
"Dear MR xxxx xxxxx,

As you are travelling to, from, or within the United States soon, we'd like to remind you of the US Government requirements to provide your details before you depart.

We need some information urgently

Let us know the date of birth for all passengers in your itinerary as soon as possible. Without this information your booking could be cancelled.

What you need to do:

Step 1: Retrieve your booking

Step 2: Provide your Advance Passenger Information and Secure Flight Passenger Data before we can issue your tickets. This information is mandatory for travel to the US.

Step 3: Your tickets will be issued once this information has been received."
It won't let me update without putting in all the passport info. Can I just ignore this email?

Yup! This is the email that comes on the bookings with infants... Enjoy your waiting time....

[chinagel]

Yup! This is the email that comes on the bookings with infants... Enjoy your waiting time....

Anything I need to do or just wait?

[Jkhein]

Ok. I think I figured out what causes the delayed ticketing. It's flights to/from the US that have an infant.
Reason is that TSA requires them to collect DOB and gender info, and by all passengers there's a "title" field where they can determine the gender from that. Besides the infant, where there's no field for title or for gender.
After multiple bookings in the past few weeks, all tickets were issued within the hour automatically, besides the 2 PNR's that included infants.
On those I received an email requesting critical TSA required info that's missing and that the tickets would be issued as soon as that's added. And in the first case, it wasn't issued until after 72 hours when I called for the second time and put a lot of pressure on them to issue instantly. And the second time is today, where it's already been a few hours since I added the info requested, and nothing.... No points deducted... No cc charge yet.... No ticket numbers. It looks like I might just need to call again (or SMS once I figure out how to use GV from IL)

Sorry but wrong. I never booked with infant but have the same story. I booked another ticket yesterday for one adult, been almost 24 hours, points still not deducted and not ticketed

[JACKBLUE]

Ok. I think I figured out what causes the delayed ticketing. It's flights to/from the US that have an infant.
Reason is that TSA requires them to collect DOB and gender info, and by all passengers there's a "title" field where they can determine the gender from that. Besides the infant, where there's no field for title or for gender.
After multiple bookings in the past few weeks, all tickets were issued within the hour automatically, besides the 2 PNR's that included infants.
On those I received an email requesting critical TSA required info that's missing and that the tickets would be issued as soon as that's added. And in the first case, it wasn't issued until after 72 hours when I called for the second time and put a lot of pressure on them to issue instantly. And the second time is today, where it's already been a few hours since I added the info requested, and nothing.... No points deducted... No cc charge yet.... No ticket numbers. It looks like I might just need to call again (or SMS once I figure out how to use GV from IL)

same experience here...

[JACKBLUE]

I made 2 bookings today.
1. Adult and child, points deducted, no email received. Showing ticket numbers on LY.
2. Adult and infant, points not deducted, received email that I need to update info, did it still no email. Not showing ticket numbers on LY.




Any advice would be greatly appreciated!!

[JACKBLUE]

Text (478) 772-6827‬ they will issue it in a few minutes and you'll see the points deducted. It's Qantas that has to do it manually.

They aren’t being very helpful for me, keep getting a txt every few min (for the past 4 hours) that an agent will look into it.

[Hjay]

Ok. I think I figured out what causes the delayed ticketing. It's flights to/from the US that have an infant.
Reason is that TSA requires them to collect DOB and gender info, and by all passengers there's a "title" field where they can determine the gender from that. Besides the infant, where there's no field for title or for gender.
After multiple bookings in the past few weeks, all tickets were issued within the hour automatically, besides the 2 PNR's that included infants.
On those I received an email requesting critical TSA required info that's missing and that the tickets would be issued as soon as that's added. And in the first case, it wasn't issued until after 72 hours when I called for the second time and put a lot of pressure on them to issue instantly. And the second time is today, where it's already been a few hours since I added the info requested, and nothing.... No points deducted... No cc charge yet.... No ticket numbers. It looks like I might just need to call again (or SMS once I figure out how to use GV from IL)

To avoid this issue would I be able to book the reg fix and once ticketed add infant?

[JACKBLUE]

I made 2 bookings today.
1. Adult and child, points deducted, no email received. Showing ticket numbers on LY.
2. Adult and infant, points not deducted, received email that I need to update info, did it still no email. Not showing ticket numbers on LY.




Any advice would be greatly appreciated!!

Update: now showing tickets numbers for all on LY.

[israshot]

Ok. I think I figured out what causes the delayed ticketing. It's flights to/from the US that have an infant.
Reason is that TSA requires them to collect DOB and gender info, and by all passengers there's a "title" field where they can determine the gender from that. Besides the infant, where there's no field for title or for gender.
After multiple bookings in the past few weeks, all tickets were issued within the hour automatically, besides the 2 PNR's that included infants.
On those I received an email requesting critical TSA required info that's missing and that the tickets would be issued as soon as that's added. And in the first case, it wasn't issued until after 72 hours when I called for the second time and put a lot of pressure on them to issue instantly. And the second time is today, where it's already been a few hours since I added the info requested, and nothing.... No points deducted... No cc charge yet.... No ticket numbers. It looks like I might just need to call again (or SMS once I figure out how to use GV from IL)

Yes, was an infant with me too. SMS work within few hours.

[yandmk]

Update: now showing tickets numbers for all on LY.

So apparently texting is what did the trick for you, because still nothing by me...

[JACKBLUE]

So apparently texting is what did the trick for you, because still nothing by me...

Yup

[theyankel]

just booked 2 LY ewr-tlv-ewr in j
312,000 QF plus $114 so 156k and $57/ each.
i previously booked OW jfk-tlv and paid $29.
is $57 the correct amount for r/t?

[Dan]

just booked 2 LY ewr-tlv-ewr in j
312,000 QF plus $114 so 156k and $57/ each.
i previously booked OW jfk-tlv and paid $29.
is $57 the correct amount for r/t?

DDMS.

[theyankel]

DDMS.

just came back to say that i re-read the whole post - didnt want to lose the availability when booking
https://www.dansdeals.com/airfare-deals/israel-flights/qantas-removes-erroneous-award-fees-el-al-flights-current-fees-bargain-infant-fees-us-israel/
thx

[Naftuli19]

just booked 2 LY ewr-tlv-ewr in j
312,000 QF plus $114 so 156k and $57/ each.
i previously booked OW jfk-tlv and paid $29.
is $57 the correct amount for r/t?

Did u transfer from amex? u got the 44% bonus?

[yandmk]

So apparently texting is what did the trick for you, because still nothing by me...

Update: Was just ticketed about a half hour ago without any calling/texting. (about 24 hours total)

If I want to make a date change, will they allow it free before midnight UK time (ex-TLV)?

[yandmk]

Anyone? Is there ANY grace period for cancelling QF bookings free? Same day?