Hi - any thoughts on this?
DL 469 TLV-JFK 6/3/2016 flight was first delayed by appx 11 hours and subsequently cancelled - only recently wrote a letter to Delta about it. (At the time I wrote the letter to Delta I was unaware of the Israel Aviation laws (
https://www.delta.com/content/www/en_US/traveling-with-us/ticket-changes-refunds/israel-refund-or-compensation-request.html /
https://www.delta.com/content/dam/delta-www/pdfs/legal/passenger_rights_israel.pdf and others) and compensation, but similarly was not offered anything at the time of cancellation, including hotel and food compensation).
The reply received is as follows -- the question is, should I write back regarding the fact that hotel and food compensation were never offered, nor mentioned in the recent letter. My reality is such that I would have stayed at a hotel and filed for such compensation, but rather I stayed at a friend. Is there a standard per diem that I might be able to request, in this case?) Interesting that the rep's note says that the flight was delayed, it was actually canceled, based on emails sent at that time from Delta.
"Dear FlyerNYC,
I tried to call you this evening to apologize for the inconvenience you had when Flight 469 was delayed on June 3, 2016, due to mechanical reasons that caused you to change your travel plans and return much later than expected to New York. You're right notifications are very important and I can certainly understand your frustration when you weren't notified in time about this flight delay. How disappointing!
In accordance with the Israeli Aviation Services Law, youre due compensation. I'll request a check in the amount of $862.76 equivalent to 3,070 ILS. Please allow enough time for processing and postal delivery.
We appreciate your feedback, your business and your loyalty.
Regards,
_____________
Customer Care"