Receiving 100k amex plat promo without being targeted

[AsherO]

I called AMEX two weeks ago about the extra 50K with ID 5748, and the rep told me that it would be applied, but it wasnt showing up on my balance.
I called again today, and the rep was very nice and spent a lot of time with me on the phone, but she said that she attempted to apply the bonus several times, and the system kept kicking it back due to being a prior cardholder. She said that as much as she would like to help, especially being that I was offered the points by the previous rep, (she did offer to tell me that there have been quite a number of new reps added to the amex floor recently, and they dont know what they are doing,) but the system just wont let it through, and there is no workaround unless I can supply the unique codes sent out on the mailers.
Any advice?
I know some of you might just say to call again, but what is the point after such a response?

You called Customer Service? Try calling the MR department directly.

[dirah]

I did call them directly.

[smurf]

I called AMEX two weeks ago about the extra 50K with ID 5748, and the rep told me that it would be applied, but it wasnt showing up on my balance.
I called again today, and the rep was very nice and spent a lot of time with me on the phone, but she said that she attempted to apply the bonus several times, and the system kept kicking it back due to being a prior cardholder. She said that as much as she would like to help, especially being that I was offered the points by the previous rep, (she did offer to tell me that there have been quite a number of new reps added to the amex floor recently, and they dont know what they are doing,) but the system just wont let it through, and there is no workaround unless I can supply the unique codes sent out on the mailers.
Any advice?
I know some of you might just say to call again, but what is the point after such a response?

How about sending an sm stating you were promised a bonus but never received it? Hopefully it will get bounced around until the rep with the authority to issue the pts reads it

[AsherO]

How about sending an sm stating you were promised a bonus but never received it? Hopefully it will get bounced around until the rep with the authority to issue the pts reads it

Or just call MR again. This whole matching thing seems to be a major YMMV, that or the gravy train has finally come to a halt. I've just tried to SM for an offer match, and Evil Emma replied that she should really take back my bonus points already there...

[yaakov s]

Or just call MR again. This whole matching thing seems to be a major YMMV, that or the gravy train has finally come to a halt. I've just tried to SM for an offer match, and Evil Emma replied that she should really take back my bonus points already there...

I hope not. I was planning a plat/gold churn for the end of June.  Without the match not sre if its worth it.

[Avid Reader]

 

I've just tried to SM for an offer match, and Evil Emma replied that she should really take back my bonus points already there...

Now that's some nerve! 

[Hlnsa]

Hi, I just received 50,000 points for opening the Amex platinum card. Where or to whom do I send a letter to asking to give me the 100,000 points with your promotion code. Thanks, Helene

[myb821]

Hlnsa next time plz read the thread or search. Your questios has been answered at least 20 times. But to answer your question u can either send a secure message through ur online account or u can call membership rewards directly and ask to be matched to the better offer.

[smurf]

Hi, I just received 50,000 points for opening the Amex platinum card. Where or to whom do I send a letter to asking to give me the 100,000 points with your promotion code. Thanks, Helene

You can try calling MR or sending an sm through your online account. Either way YMMV. Try reading a the last few pages of this thread to learn from others more recent experiences

[AsherO]

Hi, I just received 50,000 points for opening the Amex platinum card. Where or to whom do I send a letter to asking to give me the 100,000 points with your promotion code. Thanks, Helene

Welcome to the forums.

What they said ^^

[Hlnsa]

Thank you. I will try to call. You guys are all so smart and give great advice

[yaakov s]

I've just tried to SM for an offer match, and Evil Emma replied that she should really take back my bonus points already there...

If she really wants could she even do such a thing take something that was given already besides for when she is correcting a mistake? Unless because the bonus is only for first time card holders.

[AsherO]

If she really wants could she even do such a thing take something that was given already besides for when she is correcting a mistake? Unless because the bonus is only for first time card holders.

I'm not sure what she can, but I'm off the SM train for now, lest my account was noted...

[yaakov s]

I'm not sure what she can, but I'm off the SM train for now, lest my account was noted...

And phone CSR's don't see if your account is noted

[AsherO]

And phone CSR's don't see if your account is noted

IDK

[smurf]

IDK

noted maybe but they don't necessarily read through your sm's

[AsherO]

noted maybe but they don't necessarily read through your sm's

Exactly.

[yaakov s]

Exactly.

Best of luck . Keep us posted

[ChMo]

Or just call MR again. This whole matching thing seems to be a major YMMV, that or the gravy train has finally come to a halt. I've just tried to SM for an offer match, and Evil Emma replied that she should really take back my bonus points already there...

Evil Emma (Emma Maxwell - Team Leader Email Servicing Team - Fort Lauderdale) told me the same thing by SM!!!   She made me feel lucky just to be alive!   

[Deal Guy]

For someone that applied for the Amex plat consumer in January, which code applies to him for the extra 50k?