What was her role?
An unbelievable and dignified woman, I was googling her employment info (Atlantic Coast Rehab) so I can speak to her boss. She was advocating for the family very calmly and professionally, running relentlessly from the family to the crew to the police to get things sorted out, running to get medicine for the special needs kid, doing this for maybe 2 hours. If not for her I highly doubt they get back on the flight, or we reboard quickly.
She was also on the emergency landing flight last week and I believe it was only bec of her efforts that Spirit to put us on a new plane.