Is ok to say "clueless"?
Are you familiar with their intranet capabilities?
I didn't say they were completely incapable of doing things right. I just wouldn't make them the face of efficiency. The DMV sucks, but whatever system they use to communicate between states never forget to put points on my license, regardless of where the ticket was issued. Meanwhile, at my last 3 addresses, I've received more mail for other people than for myself.
ETA: And I know this is a cr@ppy argument. It's mostly tongue in cheek.