Ly otp is telling me I need to request refund aside from just voiding the tickets is that not true?
Not true, there's only one step to voiding a ticket. Once the ticket is voided, the funds are released back immediately and may take up to 10 days to go back to voucher.
The agent that booked the ticket may be able to reuse the original transaction ID (Auth code) to issue another ticket if you couldn't wait, but it has to be done in the same system that was used for the original ticket, which may complicate things like commissions or If you already had the second booking held in a different system, it couldn't be migrated over officially...