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Author Topic: Airline Compensation Master Thread  (Read 474897 times)

Offline iluv2travel

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Re: Airline Compensation Master Thread
« Reply #4365 on: August 23, 2019, 02:16:01 PM »
Airline: Etihad
Flight: JFK-AUH
Class: First
Incident: Bags lost for 3 days and no KSML
Compensation: A sincere apology inflight, and an apology letter.

Airline: Etihad
Flight: AUH-CMN
Class: Business
Incident: Flight delayed 6+ hours, 4 of which we were kept on the plane without A/C. Staff admitted they knew of the software issue before boarding, but thought they'd be able to repair it eventually.
Compensation: Apology letter.

Is this the norm for EY with regard to the delays and lack of service?  Thinking of flying with them next year but will reconsider if this is a usual occurrence.

Offline KSMH

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Re: Airline Compensation Master Thread
« Reply #4366 on: August 23, 2019, 02:20:38 PM »
Airline: Etihad
Flight: JFK-AUH
Class: First
Incident: Bags lost for 3 days and no KSML
Compensation: A sincere apology inflight, and an apology letter.

Airline: Etihad
Flight: AUH-CMN
Class: Business
Incident: Flight delayed 6+ hours, 4 of which we were kept on the plane without A/C. Staff admitted they knew of the software issue before boarding, but thought they'd be able to repair it eventually.
Compensation: Apology letter.
Did you have incidental expenses?
Always praying for delayed baggage.

Offline israel11219

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Re: Airline Compensation Master Thread
« Reply #4367 on: August 23, 2019, 02:50:06 PM »
If you get a report from AA you should get $100 per person per 24hr. from CSR for expenses.

I'm not sure if its considered delayed baggage in terms of them reimbursement as per DOT rules but I would by items that you can ultimately return which are "verifiable incidental expenses".

Hope this helps you.
Don't understand second paragraph

Offline davidrotts63

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Re: Airline Compensation Master Thread
« Reply #4368 on: August 23, 2019, 03:10:08 PM »
Is this the norm for EY with regard to the delays and lack of service?  Thinking of flying with them next year but will reconsider if this is a usual occurrence.
They aren't known for their customer service.
Did you have incidental expenses?
(Kept it to the minimal, because) they told me before it wouldn't be covered, and even if they wouldn't have said it was covered I couldn't trust them.
(Quit) pulling out the flowers, and watering the weeds. -Peter Lynch

Offline KSMH

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Re: Airline Compensation Master Thread
« Reply #4369 on: August 23, 2019, 03:18:01 PM »
(Kept it to the minimal, because) they told me before it wouldn't be covered, and even if they wouldn't have said it was covered I couldn't trust them.

 I am not sure why you trust airlines by their word. They have rules and regulations they must adhere to, they have signed [UAE] the Montreal Convention and are responsible as per its rules.

 You lost out on some $$$$, and that's 4 didgets.
« Last Edit: August 23, 2019, 03:33:04 PM by KSMH »
Always praying for delayed baggage.

Offline davidrotts63

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Re: Airline Compensation Master Thread
« Reply #4370 on: August 23, 2019, 03:45:10 PM »


I am not sure why you trust airlines by their word. They have rules and regulations they must adhere to, they have signed [UAE] the Montreal Convention and are responsible as per its rules.

 You lost out on some $$$$, and that's 4 didgets.
From the start I said I didn't trust them, but it was out of my control.
I mentioned the Montreal convention and they didn't seem to care, probably because it doesn't come back to bite the front line rep.
I filed with the DOT, but was very vague because I wasn't sure if the UAE signed on it.
Thanks for the info, I'll file again and be clearer with the violations and demands.
(Quit) pulling out the flowers, and watering the weeds. -Peter Lynch

Offline KSMH

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Re: Airline Compensation Master Thread
« Reply #4371 on: August 23, 2019, 03:57:13 PM »
From the start I said I didn't trust them, but it was out of my control.
I mentioned the Montreal convention and they didn't seem to care, probably because it doesn't come back to bite the front line rep.
I filed with the DOT, but was very vague because I wasn't sure if the UAE signed on it.
Thanks for the info, I'll file again and be clearer with the violations and demands.
Y even speak to the airline, the rules is a rule.

If you want, you can PM ur email address and I'll send you later next week an example of communication for compensation requests.
Always praying for delayed baggage.

Offline davidrotts63

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Re: Airline Compensation Master Thread
« Reply #4372 on: August 23, 2019, 04:19:43 PM »
Y even speak to the airline, the rules is a rule.

If you want, you can PM ur email address and I'll send you later next week an example of communication for compensation requests.
Because that's who has to pay out.
Who is this communication with?
(Quit) pulling out the flowers, and watering the weeds. -Peter Lynch

Offline jew

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Re: Airline Compensation Master Thread
« Reply #4373 on: August 27, 2019, 07:00:21 PM »
SQ J class no KSML
What should I expect?

Online Moshe26

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Re: Airline Compensation Master Thread
« Reply #4374 on: August 29, 2019, 10:49:20 AM »
El Al just offered my brother $200 voucher or 200 matmid points which is better?

Online mochjas

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Re: Airline Compensation Master Thread
« Reply #4375 on: August 29, 2019, 10:55:51 AM »
El Al just offered my brother $200 voucher or 200 matmid points which is better?
former

Offline Fat albert

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Re: Airline Compensation Master Thread
« Reply #4376 on: August 29, 2019, 03:17:21 PM »
Any data points on jet blue? Delayed more then 2 hours for mechanicaL reasons,still waiting

Online mochjas

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Re: Airline Compensation Master Thread
« Reply #4377 on: August 29, 2019, 03:21:13 PM »
Any data points on jet blue? Delayed more then 2 hours for mechanicaL reasons,still waiting
$50-$100

Offline Fat albert

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Re: Airline Compensation Master Thread
« Reply #4378 on: August 29, 2019, 03:23:30 PM »
Tnx.whats the best way to go about it?

Online mochjas

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Re: Airline Compensation Master Thread
« Reply #4379 on: August 29, 2019, 04:30:13 PM »
Tnx.whats the best way to go about it?
call Jetblue