AMEX Return Protection: Did They Make You Return The Item?

[oldguy]

Yes, I can confirm that you're wrong...

Every user gets another $1k or is a total per account?

[Mark Twain]

Does anyone have any experience with the blue cash preferred additional user, do they get their own $1000 rp?

[ShtarkButRelatable]

pretty sure

[Yo ssi]

Seemed to be across the board. They told me they consider each cardholder as a separate card member for the limits.

[MilesEarnBurn]

Does return protection work for clothing items bought from EU stores/websites?

[jl75]

Does return protection work for clothing items bought from EU stores/websites?

As I've noted before, it's worked for me in the past for electronics bought and shipped from Europe-based Amazon, with the item shipped to me in the U.S., and that was after reading others' posts here who said that they were able to successfully claim an item that was purchased from a retailer in Europe but shipped to a U.S. address. Clothing should work no differently than electronics (as long as it's new and not a one-of-a-kind item) and I would assume that it wouldn't matter what the retailer was, as long as they have a return policy of less than 90 days. Of course, your mileage my vary, but that's the general trend.

[petun]

To follow up on this. Today I received a call from Amex Assurance. They wanted to make sure the items were not already returned. He said Amazon requires I be on the phone to check. They had me do a 3 way call with Amazon, where the rep needed to look up each order # and confirm that a return was not requested or in place.

Supposedly now the guy said the returns would all be processed. The guy also confirmed there with the Amazon rep that there was a 30 day return on these, which Amazon confirmed (they were bought before the extended return period).

I said to the guy it is strange that they would need to confirm a return, since they could see if there was a credit on my account or not for the return.
He did not respond. I suppose with Amazon someone could choose to have the credit put into a gift card instead of a credit. So they needed to validate the items were not returned.
The guy seemed pleasant enough. He sounded American, not from an off shore call center. He apologized for the inconvenience.

Anyway, they might just be doing a lot more scrutiny on me.

So something similar is happening to me. I have about four recent claims that I have not heard back about in several weeks. I called to ask what the issue was but they simply said they were still reviewing the claims. Then, last Thursday, I received a call saying they wanted to have a "recorded statement from me" regarding my recent claims. I called back, thinking I would be able to just speak to them, record my statement, and be done with it. They instead said they needed to call me back the next day to make an "appointment" with me for either a video call or to come to my house. They didn't call on Friday like they said they would (still don't understand why the person I spoke to just couldn't interview me on the spot!).  The truth is this level of scrutiny is annoying and makes me want to terminate my relationship with Amex. These are legitimate claims for items that are under $50 each and I've submitted the receipts. Happy to send pictures or send the items back, too. But a video call, let alone a house visit? Maybe if were talking about claims worth thousands of dollars, but not this! You would think they would have a better use of their resources! Interested in knowing if others have gone through this level of scrutiny!

[Mark Twain]

does anyone know if an open box (new) item from eBay would qualify for rp?

[kickballrubber]

So something similar is happening to me. I have about four recent claims that I have not heard back about in several weeks. I called to ask what the issue was but they simply said they were still reviewing the claims. Then, last Thursday, I received a call saying they wanted to have a "recorded statement from me" regarding my recent claims. I called back, thinking I would be able to just speak to them, record my statement, and be done with it. They instead said they needed to call me back the next day to make an "appointment" with me for either a video call or to come to my house. They didn't call on Friday like they said they would (still don't understand why the person I spoke to just couldn't interview me on the spot!).  The truth is this level of scrutiny is annoying and makes me want to terminate my relationship with Amex. These are legitimate claims for items that are under $50 each and I've submitted the receipts. Happy to send pictures or send the items back, too. But a video call, let alone a house visit? Maybe if were talking about claims worth thousands of dollars, but not this! You would think they would have a better use of their resources! Interested in knowing if others have gone through this level of scrutiny!

Any further updates? Curious what they asked during the video call or the house visit. That is getting rather annoying.

[HoKo]

does anyone know if an open box (new) item from eBay would qualify for rp?

The T&C prohibit "purchased used items" but since this item is still new I think you should be eligible. It's a bit of a grey area though.

[Mark Twain]

The T&C prohibit "purchased used items" but since this item is still new I think you should be eligible. It's a bit of a grey area though.

thanks, just curious if anyone had actual experience claiming such an item (ebay open box-new)

[HoKo]

So something similar is happening to me. I have about four recent claims that I have not heard back about in several weeks. I called to ask what the issue was but they simply said they were still reviewing the claims. Then, last Thursday, I received a call saying they wanted to have a "recorded statement from me" regarding my recent claims. I called back, thinking I would be able to just speak to them, record my statement, and be done with it. They instead said they needed to call me back the next day to make an "appointment" with me for either a video call or to come to my house. They didn't call on Friday like they said they would (still don't understand why the person I spoke to just couldn't interview me on the spot!).  The truth is this level of scrutiny is annoying and makes me want to terminate my relationship with Amex. These are legitimate claims for items that are under $50 each and I've submitted the receipts. Happy to send pictures or send the items back, too. But a video call, let alone a house visit? Maybe if were talking about claims worth thousands of dollars, but not this! You would think they would have a better use of their resources! Interested in knowing if others have gone through this level of scrutiny!

You should go through with the video meeting and let us know what that process was like. Would be a good DP for the community.

[petun]

You should go through with the video meeting and let us know what that process was like. Would be a good DP for the community.

Someone finally called today to set up the video call for next week. I asked what to expect, if I needed to gather the items, etc. They said I could show them if I had them but it seems that is not what they want (they didn't specify I had to be at home). They said they just wanted to hear the story, i.e., that yes, I wanted to return the items but they wouldn't take them back. Very strange that submitting a signed document is not enough. Will report back next week.

[HoKo]

Someone finally called today to set up the video call for next week. I asked what to expect, if I needed to gather the items, etc. They said I could show them if I had them but it seems that is not what they want (they didn't specify I had to be at home). They said they just wanted to hear the story, i.e., that yes, I wanted to return the items but they wouldn't take them back. Very strange that submitting a signed document is not enough. Will report back next week.

Sounds good. I think they are probably just making you jump through some hoops to see if you will go away (which is par for the course w/ most insurance companies). Don't let them wear you down! 

[yawn]

Someone finally called today to set up the video call for next week. I asked what to expect, if I needed to gather the items, etc. They said I could show them if I had them but it seems that is not what they want (they didn't specify I had to be at home). They said they just wanted to hear the story, i.e., that yes, I wanted to return the items but they wouldn't take them back. Very strange that submitting a signed document is not enough. Will report back next week.

I wonder if they are trying to weed out people abusing the system on a larger scale, ie. opening cards for multiple people and and maxing out on all of their RPs, or a business that handles the RP process for you.

[elihak7]

If can return for store credit only, is eligible for return protection? Any recent experience?

[HoKo]

If can return for store credit only, is eligible for return protection? Any recent experience?

No, that would not be eligible for return protection

[eternity88]

So something similar is happening to me. I have about four recent claims that I have not heard back about in several weeks. I called to ask what the issue was but they simply said they were still reviewing the claims. Then, last Thursday, I received a call saying they wanted to have a "recorded statement from me" regarding my recent claims. I called back, thinking I would be able to just speak to them, record my statement, and be done with it. They instead said they needed to call me back the next day to make an "appointment" with me for either a video call or to come to my house. They didn't call on Friday like they said they would (still don't understand why the person I spoke to just couldn't interview me on the spot!).  The truth is this level of scrutiny is annoying and makes me want to terminate my relationship with Amex. These are legitimate claims for items that are under $50 each and I've submitted the receipts. Happy to send pictures or send the items back, too. But a video call, let alone a house visit? Maybe if were talking about claims worth thousands of dollars, but not this! You would think they would have a better use of their resources! Interested in knowing if others have gone through this level of scrutiny!

did you file claims in the past year ? or years before

[elihak7]

No, that would not be eligible for return protection

Thank you.
“ We contacted the merchant on 01/08/2024 at xxx-xxx-xxxx and spoke with "Xxxxxxxxx". confirmed the items being claimed are still eligible for store credit under their 90 day or more return policy, indefinitely. Therefore, the item is not eligible for a refund.

[rochel]

Have an interesting situation. Hoping someone here can help. I purchased a watch from Saks off fifth for over $1300 with my Marriott  grandfathered spg card.  I returned it, together with another item and never got the refund for the watch.  I’ve been calling and calling, each time I get a different excuse why I have not been refunded. At first they told me they never received the watch. Then they claimed that there is no tracking for the watch. I sent the fed ex return tracking that proved that they got the r
Return back. Nothing is working. Today they told me that there is a claim entered the item was received but I had an option to cancel the return and I canceled it. Makes no sense. All lies…

This is going on for over 2 months.
Can I submit a purchase protection claim for this and claim that saks stole the item and is refusing to refund?  Will this qualify?  Any on how I can recoup the 1300 dollars would be appreciated