My 17 year old son just had a nightmare trip coming back from israel with Turkish airlines.
to make a long story short, his original flight from tlv to ist got diverted to izmir which caused him to miss his original ist-mia flight & the one the airline automatically rebooked him on.
when i finally got someone from the airline on the phone to get him rebooked on the next available flight which was 24 hours after his original one was scheduled, i was told that since the flight he was rebooked on was midair i would have to pay for a new ticket. as you can imagine, i was quite drained by then both emotionally & physically since i was up for over 24 hours in order to be available for my son & of course being in touch with the airline.
not wanting him to get stuck there over Shabbos, i just paid for that ticket which was over $3,500.00.
anyone have a similar experience like this in the past? it's a lot of money spent for something that the airline should have done free of charge & i would love to get my money back.
the one mistake i made, don't stone me. i purchased his original flight using a visa gift card, the second (3,500.00) ticket went on my ventureX.
any advice or contact info to help me out would be greatly appreciated TIA