Airline Compensation Master Thread

[SHL]

What is the law that I can tell them? I tried asking for a refund originally, and they told me no. I didn't know of a legitimate reason for them so I didnt push further.

Us and Israeli law and is written in their T&Cs under rule 20

RULE 20: FLIGHT DELAYS/CANCELLATIONS

A. Delta’s Liability in the Event of Schedule Changes, Delays and Flight Cancellations

If there is a flight cancellation, diversion, delay of greater than 120 minutes, or that will cause a passenger to miss connections, Delta will (at passenger’s request) cancel the remaining ticket and refund the unused portion of the ticket and unused ancillary fees in the original form of payment in accordance with Rule 22

[lover of truth]

 United refunded me on cancelled CC, which did not accept the funds
UA claims they can't tell that it was not refunded and i need letter from CC company stating that card was cancelled
happen to anybody here and have good idea?

[SHL]

United refunded me on cancelled CC, which did not accept the funds
UA claims they can't tell that it was not refunded and i need letter from CC company stating that card was cancelled
happen to anybody here and have good idea?

1 get the letter
2 wait a few weeks and they should get a pingback that the funds were not received (good luck getting high enough up the food chain to someone that would know how to look for that
3 Involve the CFPB

[lover of truth]

Thats what i am wondering why you need such a high-up
they dont see that the refund was not processed?
is this gaza airways?

[lover of truth]

1 get the letter
2 wait a few weeks and they should get a pingback that the funds were not received (good luck getting high enough up the food chain to someone that would know how to look for that
3 Involve the CFPB

does cfpb work for refund complaints?

[SHL]

Thats what i am wondering why you need such a high-up
they dont see that the refund was not processed?
is this gaza airways?

It is normal
They see a payment was issued
A payment can stay as pending for a while without being accepted
Once it is rejected someone needs to manually connect the reject with the PNR

[SHL]

does cfpb work for refund complaints?

If works if they claim they sent it and the bank didn't receive
Your complaint is on the transaction discrepancy not on the refund

[Agoldsc1]

JetBlue flight was originally delayed by 30 minutes, then a disturbance from another passenger caused the whole plane to deplane, and the flight ended up leaving 2.5 hours behind schedule (including the original 30 minute delay). Any chance for compensation?

[SHL]

JetBlue flight was originally delayed by 30 minutes, then a disturbance from another passenger caused the whole plane to deplane, and the flight ended up leaving 2.5 hours behind schedule (including the original 30 minute delay). Any chance for compensation?

On what grounds exactly?

[Agoldsc1]

The delay. I acknowledge that it wasn’t within JetBlue’s control, but many times companies will still offer of compensation to inconvenienced customers. I’ve seen situations where a guest of a hotel (usually a child) pulls the fire alarm in the middle of the night, and the hotels offer compensation for the inconvenience, although that was obviously outside of their control.

[SHL]

The delay. I acknowledge that it wasn’t within JetBlue’s control, but many times companies will still offer of compensation to inconvenienced customers. I’ve seen situations where a guest of a hotel (usually a child) pulls the fire alarm in the middle of the night, and the hotels offer compensation for the inconvenience, although that was obviously outside of their control.

That is not compensation
That is goodwill
You can request whatever you want just don't expect anything

[philbenjoe]

UA domestic flight delay 3 plus hours due to airplane technical issues, had to deplane and sit on tarmac on both flights. What compensation can I expect or ask for? Thanks

[smurf]

UA domestic flight delay 3 plus hours due to airplane technical issues, had to deplane and sit on tarmac on both flights. What compensation can I expect or ask for? Thanks

Going through a similar issue right now.
Already deplaned once sitting on the second plane for over an hour

What did you end up getting?

[smurf]

Going through a similar issue right now.
Already deplaned once sitting on the second plane for over an hour

What did you end up getting?

On our third plane now.
We were supposed to land 2 hours ago

[philbenjoe]

Going through a similar issue right now.
Already deplaned once sitting on the second plane for over an hour

What did you end up getting?

I received two $15 food vouchers but nothing else. I need to file a complaint it seems to get more.

[philbenjoe]

https://travelhelp.united.com/welcome

Use the above site to get food vouchers.

[smurf]

They auto sent out he vouchers after the delay reached 2 hours.
We figured they were useless as we were already on the second plane.
But then we deplaned again so we used them for drinks and snacks

[yochai]

AA. A client got delayed 1 hour, causing a missed connection and overnight stay. They gave him a hotel and meal voucher.
When requesting compensation, I got a response within 10 minutes with a $50 flight credit. Is that the standard?

[yelped]

AA. A client got delayed 1 hour, causing a missed connection and overnight stay. They gave him a hotel and meal voucher.
When requesting compensation, I got a response within 10 minutes with a $50 flight credit. Is that the standard?

It's a bot. Google it. There are ways to beat the bot auto response.

[yochai]

It's a bot. Google it. There are ways to beat the bot auto response.

After responding to their email, i got a callback from the (real) agent who handled the case. He offered me another $25…