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Author Topic: Airline Compensation Master Thread  (Read 1076808 times)

Offline SHL

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Re: Airline Compensation Master Thread
« Reply #5440 on: November 02, 2023, 11:30:08 AM »
What is the law that I can tell them? I tried asking for a refund originally, and they told me no. I didn't know of a legitimate reason for them so I didnt push further.
Us and Israeli law and is written in their T&Cs under rule 20
Quote
RULE 20: FLIGHT DELAYS/CANCELLATIONS

A. Delta’s Liability in the Event of Schedule Changes, Delays and Flight Cancellations

If there is a flight cancellation, diversion, delay of greater than 120 minutes, or that will cause a passenger to miss connections, Delta will (at passenger’s request) cancel the remaining ticket and refund the unused portion of the ticket and unused ancillary fees in the original form of payment in accordance with Rule 22

Offline lover of truth

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Re: Airline Compensation Master Thread
« Reply #5441 on: November 06, 2023, 10:06:32 AM »
 United refunded me on cancelled CC, which did not accept the funds
UA claims they can't tell that it was not refunded and i need letter from CC company stating that card was cancelled
happen to anybody here and have good idea?

Offline SHL

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Re: Airline Compensation Master Thread
« Reply #5442 on: November 06, 2023, 10:13:01 AM »
United refunded me on cancelled CC, which did not accept the funds
UA claims they can't tell that it was not refunded and i need letter from CC company stating that card was cancelled
happen to anybody here and have good idea?
1 get the letter
2 wait a few weeks and they should get a pingback that the funds were not received (good luck getting high enough up the food chain to someone that would know how to look for that
3 Involve the CFPB

Offline lover of truth

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Re: Airline Compensation Master Thread
« Reply #5443 on: November 06, 2023, 10:19:43 AM »

Thats what i am wondering why you need such a high-up
they dont see that the refund was not processed?
is this gaza airways?

Offline lover of truth

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Re: Airline Compensation Master Thread
« Reply #5444 on: November 06, 2023, 10:22:57 AM »
1 get the letter
2 wait a few weeks and they should get a pingback that the funds were not received (good luck getting high enough up the food chain to someone that would know how to look for that
3 Involve the CFPB
does cfpb work for refund complaints?

Offline SHL

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Re: Airline Compensation Master Thread
« Reply #5445 on: November 06, 2023, 11:09:58 AM »
Thats what i am wondering why you need such a high-up
they dont see that the refund was not processed?
is this gaza airways?
It is normal
They see a payment was issued
A payment can stay as pending for a while without being accepted
Once it is rejected someone needs to manually connect the reject with the PNR

Offline SHL

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Re: Airline Compensation Master Thread
« Reply #5446 on: November 06, 2023, 11:10:23 AM »
does cfpb work for refund complaints?
If works if they claim they sent it and the bank didn't receive
Your complaint is on the transaction discrepancy not on the refund

Offline Agoldsc1

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Re: Airline Compensation Master Thread
« Reply #5447 on: November 27, 2023, 08:29:06 PM »
JetBlue flight was originally delayed by 30 minutes, then a disturbance from another passenger caused the whole plane to deplane, and the flight ended up leaving 2.5 hours behind schedule (including the original 30 minute delay). Any chance for compensation?

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Re: Airline Compensation Master Thread
« Reply #5448 on: November 28, 2023, 02:30:42 AM »
JetBlue flight was originally delayed by 30 minutes, then a disturbance from another passenger caused the whole plane to deplane, and the flight ended up leaving 2.5 hours behind schedule (including the original 30 minute delay). Any chance for compensation?
On what grounds exactly?

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Re: Airline Compensation Master Thread
« Reply #5449 on: November 28, 2023, 11:19:54 AM »
The delay. I acknowledge that it wasn’t within JetBlue’s control, but many times companies will still offer of compensation to inconvenienced customers. I’ve seen situations where a guest of a hotel (usually a child) pulls the fire alarm in the middle of the night, and the hotels offer compensation for the inconvenience, although that was obviously outside of their control.

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Re: Airline Compensation Master Thread
« Reply #5450 on: November 28, 2023, 04:29:02 PM »
The delay. I acknowledge that it wasn’t within JetBlue’s control, but many times companies will still offer of compensation to inconvenienced customers. I’ve seen situations where a guest of a hotel (usually a child) pulls the fire alarm in the middle of the night, and the hotels offer compensation for the inconvenience, although that was obviously outside of their control.
That is not compensation
That is goodwill
You can request whatever you want just don't expect anything

Offline philbenjoe

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Re: Airline Compensation Master Thread
« Reply #5451 on: December 04, 2023, 08:35:54 PM »
UA domestic flight delay 3 plus hours due to airplane technical issues, had to deplane and sit on tarmac on both flights. What compensation can I expect or ask for? Thanks
"Why fit in when you were born to stand out?" Dr Seuss

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Re: Airline Compensation Master Thread
« Reply #5452 on: December 06, 2023, 11:41:35 PM »
UA domestic flight delay 3 plus hours due to airplane technical issues, had to deplane and sit on tarmac on both flights. What compensation can I expect or ask for? Thanks
Going through a similar issue right now.
Already deplaned once sitting on the second plane for over an hour

What did you end up getting?

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Re: Airline Compensation Master Thread
« Reply #5453 on: December 07, 2023, 01:16:16 AM »
Going through a similar issue right now.
Already deplaned once sitting on the second plane for over an hour

What did you end up getting?
On our third plane now.
We were supposed to land 2 hours ago

Offline philbenjoe

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Re: Airline Compensation Master Thread
« Reply #5454 on: December 07, 2023, 04:26:33 PM »
Going through a similar issue right now.
Already deplaned once sitting on the second plane for over an hour

What did you end up getting?

I received two $15 food vouchers but nothing else. I need to file a complaint it seems to get more.
"Why fit in when you were born to stand out?" Dr Seuss

Offline philbenjoe

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Re: Airline Compensation Master Thread
« Reply #5455 on: December 07, 2023, 04:27:47 PM »
https://travelhelp.united.com/welcome

Use the above site to get food vouchers.
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Re: Airline Compensation Master Thread
« Reply #5456 on: December 10, 2023, 03:21:31 PM »
They auto sent out he vouchers after the delay reached 2 hours.
We figured they were useless as we were already on the second plane.
But then we deplaned again so we used them for drinks and snacks

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Re: Airline Compensation Master Thread
« Reply #5457 on: December 11, 2023, 03:35:51 PM »
AA. A client got delayed 1 hour, causing a missed connection and overnight stay. They gave him a hotel and meal voucher.
When requesting compensation, I got a response within 10 minutes with a $50 flight credit. Is that the standard?

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Re: Airline Compensation Master Thread
« Reply #5458 on: December 11, 2023, 03:38:44 PM »
AA. A client got delayed 1 hour, causing a missed connection and overnight stay. They gave him a hotel and meal voucher.
When requesting compensation, I got a response within 10 minutes with a $50 flight credit. Is that the standard?
It's a bot. Google it. There are ways to beat the bot auto response.

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Re: Airline Compensation Master Thread
« Reply #5459 on: December 12, 2023, 01:07:23 PM »
It's a bot. Google it. There are ways to beat the bot auto response.
After responding to their email, i got a callback from the (real) agent who handled the case. He offered me another $25…