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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of Whatís Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 811925 times)

Offline Spoon

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3960 on: June 07, 2022, 10:14:59 AM »
What happens when the payment was through paypal?

No issue

Offline normathej

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3961 on: June 07, 2022, 10:24:52 AM »
What was the item?

I'd send the picture and then an email with the store where they confirm when the return period ended. AmEx only asks for things like this when they can't determine on their own when the return window ended.

This worked, after I sent a screenshot of the return policy and a picture of the item, I did not need to send proof of request for return to the vendor.  Thanks!

Offline FlyingBoat

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3962 on: June 08, 2022, 07:28:36 AM »
What was the item?

I'd send the picture and then an email with the store where they confirm when the return period ended. AmEx only asks for things like this when they can't determine on their own when the return window ended.

Strange, Amex just asked for return window on an Amazon item?

"Please submit a status order with the return window from merchant"

You would think they would know that, lol. Anyway, sent on to them.

Offline HoKo

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3963 on: June 08, 2022, 09:03:14 AM »
Strange, Amex just asked for return window on an Amazon item?

"Please submit a status order with the return window from merchant"

You would think they would know that, lol. Anyway, sent on to them.

I find that they frequently ask that, even for the biggest stores

Offline SimchaCC

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3964 on: June 11, 2022, 11:58:44 PM »
That is incorrect. They do cover if the store only gives store credit.
+1

Offline Cls2020

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3965 on: June 12, 2022, 09:01:29 AM »
That is incorrect. They do cover if the store only gives store credit.
Perhaps in practice they do, but as the terms state "and the merchant won't take it back..." they would be well within their rights to deny such a claim.  I have never personally filed a claim in such a case though.

Offline yelped

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3966 on: June 12, 2022, 08:11:18 PM »
Perhaps in practice they do, but as the terms state "and the merchant won't take it back..." they would be well within their rights to deny such a claim.  I have never personally filed a claim in such a case though.
That is incorrect. They state clearly that they cover if the store will only give store credit.

Offline Mf1

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3967 on: June 12, 2022, 10:40:31 PM »
perhaps the name of this thread should change- is the question really if they make your return the item?

Offline idkmybffjill

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3968 on: June 17, 2022, 08:06:16 AM »
Is the Claims website down for anyone?

Cannot seem to file anythingÖ.it wonít even load the webpage

Offline FlyingBoat

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3969 on: June 17, 2022, 08:57:32 AM »
Is the Claims website down for anyone?

Cannot seem to file anythingÖ.it wonít even load the webpage

Looks down to me as well. "This site can't be reached"

Offline Dangaroo

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3970 on: June 17, 2022, 01:18:00 PM »
Is the Claims website down for anyone?

Cannot seem to file anythingÖ.it wonít even load the webpage

Yep, it worked on June 15th evening but broken on June 16th morning and been down since then.

Offline Mf1

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3971 on: June 19, 2022, 12:33:19 PM »
Looks down to me as well. "This site can't be reached"
same here...

Offline idkmybffjill

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3972 on: June 19, 2022, 03:33:27 PM »
Yep, it worked on June 15th evening but broken on June 16th morning and been down since then.

Still down. Itís not just return protection, itís all the warranty programs. Anyone call them and find out whatís going on?

Offline FlyingBoat

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3973 on: June 20, 2022, 12:00:49 PM »
Still down. Itís not just return protection, itís all the warranty programs. Anyone call them and find out whatís going on?

I just did a warranty claim over the phone. They said yes they have received notification that the web is not working.

Offline am77

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3974 on: June 20, 2022, 05:09:28 PM »
I got denied for a watch as they are excluded in T&C but it seems some people were successful despite the exclusion. Is there any point or harm in trying again and maybe get lucky this time?

Offline Mf1

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3975 on: June 20, 2022, 11:18:08 PM »
I just did a warranty claim over the phone. They said yes they have received notification that the web is not working.
it seems to be up now BH

Offline Saver2000

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3976 on: June 22, 2022, 10:16:41 PM »
I filed an RP claim for clothing that I tried to return in-store. Amex is asking for proof that the store refused to take back the item.

Anyone have experience with this? I obviously don't have proof. .  .the store doesn't give a rejection letter when declining a return. 

Offline HoKo

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3977 on: June 22, 2022, 10:44:53 PM »
I filed an RP claim for clothing that I tried to return in-store. Amex is asking for proof that the store refused to take back the item.

Anyone have experience with this? I obviously don't have proof. .  .the store doesn't give a rejection letter when declining a return.

Why was the return rejected by the store?

Offline Mf1

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3978 on: June 22, 2022, 11:38:07 PM »
I filed an RP claim for clothing that I tried to return in-store. Amex is asking for proof that the store refused to take back the item.

Anyone have experience with this? I obviously don't have proof. .  .the store doesn't give a rejection letter when declining a return.
I would try sending them the return policy that  would indicate that they don't accept the return based on ur circumstances

Offline Saver2000

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3979 on: June 22, 2022, 11:45:50 PM »
Why was the return rejected by the store?
Missed the return time frame.