Author Topic: Airline Compensation Master Thread (Read 1266655 times)

DealJew · « **Reply #5260 on:** July 09, 2023, 12:15:22 AM »

Quote from: EliyahuF on July 08, 2023, 11:39:45 PM

What's the best way to request compensation from Air Canada, online or by calling?

Online

lubaby · « **Reply #5261 on:** July 09, 2023, 07:31:46 AM »

Quote from: EliyahuF on July 08, 2023, 11:39:45 PM

What's the best way to request compensation from Air Canada, online or by calling?

Generally speaking, if there’s an option for online and calling, calling will just have you wait on hold for an agent to fill out that same online form for you.

Dr Moose · « **Reply #5262 on:** July 09, 2023, 12:53:16 PM »

I had a UA flight from IAD to EWR on June 26, it was delayed repeatedly until eventually being cancelled. I have a screenshot from United app showing it's been delayed 21.5 hours. I never got the email about the 30k and when I reached out to them on Twitter about it, they advised me to contact their regular Customer Care team.

The itinerary was the final leg of a longer itinerary and it's possible I hadn't checked in with UA because I saw it was constantly being delayed and proactively made alternative arrangements to just make the drive. That's the only reason I can think why they're not giving me the 30k compensation.

DealJew · « **Reply #5263 on:** July 09, 2023, 01:50:51 PM »

Quote from: Dr Moose on July 09, 2023, 12:53:16 PM

I had a UA flight from IAD to EWR on June 26, it was delayed repeatedly until eventually being cancelled. I have a screenshot from United app showing it's been delayed 21.5 hours. I never got the email about the 30k and when I reached out to them on Twitter about it, they advised me to contact their regular Customer Care team.

The itinerary was the final leg of a longer itinerary and it's possible I hadn't checked in with UA because I saw it was constantly being delayed and proactively made alternative arrangements to just make the drive. That's the only reason I can think why they're not giving me the 30k compensation.

email customer care and they’ll give it to you

MeirS · « **Reply #5264 on:** July 09, 2023, 02:47:25 PM »

Quote from: DealJew on July 09, 2023, 01:50:51 PM

email customer care and they’ll give it to you

What's their email address?

Danlover111 · « **Reply #5265 on:** July 09, 2023, 04:23:26 PM »

Quote from: MeirS on July 09, 2023, 02:47:25 PM

What's their email address?

customercare@united.com

mevinyavin · « **Reply #5266 on:** July 11, 2023, 11:51:17 AM »

Sigh... This guy is obviously not a DDFer, or he would know it is better to stay on the plane and demand (sizable) compensation rather than inconvenience an entire plane full of passengers. And also because he is a selfish idiot, which we don't have here.
https://www.secretflying.com/posts/united-flight-diverted-after-business-class-passenger-throws-tantrum-over-meal-choice/

ckmk47 · « **Reply #5267 on:** July 11, 2023, 02:13:52 PM »

Quote from: mevinyavin on July 11, 2023, 11:51:17 AM

Sigh... This guy is obviously not a DDFer, or he would know it is better to stay on the plane and demand (sizable) compensation rather than inconvenience an entire plane full of passengers. And also because he is a selfish idiot, which we don't have here.
https://www.secretflying.com/posts/united-flight-diverted-after-business-class-passenger-throws-tantrum-over-meal-choice/

"Occasionally, business class passengers sat towards the back of the cabin miss out on a certain meal option as those sat ahead reserve them all." Not usually a problem for the kosher traveler.

SHL · « **Reply #5268 on:** July 11, 2023, 02:57:09 PM »

Quote from: ckmk47 on July 11, 2023, 02:13:52 PM

"Occasionally, business class passengers sat towards the back of the cabin miss out on a certain meal option as those sat ahead reserve them all." Not usually a problem for the kosher traveler.

Not so true
Us airlines take everyone's orders by asking for first and second choice before starting service and have a specific hierarchy they are supposed to follow

Dr Moose · « **Reply #5269 on:** July 16, 2023, 10:40:18 AM »

Quote from: DealJew on July 09, 2023, 01:50:51 PM

email customer care and they’ll give it to you

They responded with a $300 voucher instead.

DealJew · « **Reply #5270 on:** July 16, 2023, 08:43:35 PM »

Quote from: Dr Moose on July 16, 2023, 10:40:18 AM

They responded with a $300 voucher instead.

That's Good!

MeirS · « **Reply #5271 on:** July 16, 2023, 10:53:36 PM »

Quote from: Danlover111 on July 09, 2023, 04:23:26 PM

customercare@united.com

Any idea what's better for a complaint of more than 1,000 characters? As a PDF attachment on United.com/feedback or as an e-mail to customercare@united.com?

Darth1 · « **Reply #5272 on:** July 17, 2023, 12:29:15 PM »

Had a flight DTW-ATL-TLV. DTW-ATL was delayed causing a missed connection. Ended up taking ATL-MUC-TLV. Final arrival time was 7 hours after scheduled arrival time. What compensation is entitled?

SHL · « **Reply #5273 on:** July 17, 2023, 01:12:30 PM »

Quote from: Darth1 on July 17, 2023, 12:29:15 PM

Had a flight DTW-ATL-TLV. DTW-ATL was delayed causing a missed connection. Ended up taking ATL-MUC-TLV. Final arrival time was 7 hours after scheduled arrival time. What compensation is entitled?

None
Can't hurt to try asking though
They are required to provide you with meals and phone calls under Israeli law if they didn't provide try fighting

yfr bachur · « **Reply #5274 on:** July 19, 2023, 07:04:30 AM »

Any recent data points on Elal compensation practices for delayed baggage?

MeirS · « **Reply #5275 on:** July 19, 2023, 01:15:59 PM »

Quote from: MeirS on July 16, 2023, 10:53:36 PM

Any idea what's better for a complaint of more than 1,000 characters? As a PDF attachment on United.com/feedback or as an e-mail to customercare@united.com?

Bump

DealJew · « **Reply #5276 on:** July 19, 2023, 10:34:25 PM »

Quote from: MeirS on July 16, 2023, 10:53:36 PM

Any idea what's better for a complaint of more than 1,000 characters? As a PDF attachment on United.com/feedback or as an e-mail to customercare@united.com?

What exactly is the difference?

DealJew · « **Reply #5277 on:** July 19, 2023, 10:34:50 PM »

Quote from: yfr bachur on July 19, 2023, 07:04:30 AM

Any recent data points on Elal compensation practices for delayed baggage?

They reimburse but it takes time

Spoon · « **Reply #5278 on:** July 20, 2023, 01:20:50 PM »

LY27 TLV-EWR was delayed and landed 7 hrs late(as usual).

Any compensation possible? Or out of luck because it wasn't 8 hrs

DealJew · « **Reply #5279 on:** July 20, 2023, 01:44:15 PM »

Quote from: Spoon on July 20, 2023, 01:20:50 PM

LY27 TLV-EWR was delayed and landed 7 hrs late(as usual).

Any compensation possible? Or out of luck because it wasn't 8 hrs

Not by law

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Author Topic: Airline Compensation Master Thread (Read 1266655 times)